Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

Call Center Customer Experience: What It Is & How to Boost It

In today’s customer-first economy, the real battleground for brand ...

By Lorenzo Ruiz Castro|2025-06-18T17:15:04+08:00June 18th, 2025|Customer Experience|Comments Off

Enhancing Legal Efficiency: The Role of LPO in Modern Law Practices

Legal teams today are expected to do more work ...

By Lorenzo Ruiz Castro|2025-06-18T13:29:55+08:00June 17th, 2025|LPO Services|Comments Off

Inbound Call Center Services That Drive Retention: What to Look for in a BPO Partner

In today’s competitive market, customer retention is cheaper than ...

By Lorenzo Ruiz Castro|2025-06-17T14:21:15+08:00June 17th, 2025|Outsourced Call Center Services|Comments Off

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