This Infographic on Modern Consumer Trends Shows How Preferences Are Shaping Customer Service Expectations
We’ve curated this infographic, which delves into various consumer trends, to help you navigate the evolving preferences of ...
Deciphering Distinctions: Navigating the Worlds of Business Intelligence (BI) and Data Analytics, Their Differences and Similarities
In every industry, from finance to healthcare, from manufacturing to entertainment, data is being collected, analyzed, and utilized ...
Ignore This! 10 Call Center Jobs Myths and Misconceptions That Should Be Put To Rest Once and For All
Did you know the local BPO industry has over 1.44 million full-time employees? Plus, the sector contributes 7% ...
Specialty Healthcare Call Center Outsourcing to the Philippines: 10 Non-Clinical Roles That Help Improve Patient Experience
Today’s healthcare providers are rightfully concerned about patient experience, seeking to provide the best possible care for those ...
Tech Support Scam: Understand the Warning Signs of Technical Support Fraud in This Helpful Comic Strip
How To Spot a Tech Support Scam: 3 Fraudulent Tactics To Watch Out For Cybersecurity has become a ...