Frequently Asked Questions

Frequently Asked Questions2022-12-29T16:08:12+08:00

Outsourcing has continually increased productivity and efficiency for businesses in the past decades. Companies consider the process as a reliable alternative for their operational needs. It helps them utilize talents for specialized tasks while their functional teams focus on internal matters. 

If you’re among decision-makers who have yet to get onboard but are considering outsourcing, these frequently asked questions are for you.

We’re here to help you understand how outsourcing is integral to your business growth and why SuperStaff is the outsourcing partner that could help you make it happen

What do I need to know about outsourcing?2023-03-21T09:43:20+08:00

Over the last decade, outsourcing has been fundamental in companies’ growth, primarily answering the massive need for talent acquisition. It helps connect businesses to a high-quality workforce. At the same time, it opens opportunities for highly competent workers.

Why should I outsource?2023-03-21T09:40:10+08:00

You want an advantage over your competitors. 

There is a big transition in the BPO industry when it comes to outsourcing. It is no longer solely about saving company resources but more of a strategic approach to maximize efficiency and improve companies’ services. 

As the shift happens, the demand for outsourcing increases. It is now a multi-million industry which only means that your toughest competition may have already embraced the strategy.

When should I start outsourcing?2023-03-21T08:42:27+08:00

Outsource if your long-term plan is scalability and your non-core tasks are already rubbing your core team significant hours from its crucial business functions. 

Outsource if you need to implement a budget ceiling to secondary yet equally important strategies and utilize the majority of the company resources for more critical internal functions.

Outsource if you want talent with expertise on matters that are beyond your company’s essential activities.

How can I assess the outsourcing partner?2023-03-21T09:38:16+08:00

Assess the reliability of its geographical location based on the abundance of competent workforce it could provide for your business. Its methodology and infrastructure to handle conflict resolution should also be on the top of your list.

Determine its level of expertise and whether its industry knowledge would significantly contribute to how you plan to achieve your business goals.   

Evaluate the cost of doing business with the outsourcing partner. Ideally, it should handle the designated tasks at a practical level without undermining the quality of service.

What are the key points to consider when outsourcing?2023-07-19T15:38:54+08:00

In the same way that you conduct an assessment of your prospective outsourcing partner, you also need to evaluate your business’ capacity to outsource. Your readiness to embrace the strategy determines the success of doing business with your potential partner. 

Most importantly, recognize the tasks that you would designate to your outsourcing partner. Determine what exactly is the participation and involvement you would demand from your potential collaborators.

What are the benefits of outsourcing?2023-03-21T04:13:13+08:00

Outsourcing helps your company adapt to changing market conditions. It is your practical means to flourish amid economic challenges. At the same time, outsourcing is your strategic approach to accommodate scalability. 

Ultimately, outsourcing enables you to focus on your core functions, promote business growth, stay on competition, increase efficiency, and maintain consistent service delivery.

Who are we?2023-03-21T09:38:53+08:00

SuperStaff is a Business Process Outsourcing (BPO) firm offering comprehensive outsourcing solutions in the Philippines and the United States. As a third-party business partner, we provide an excellent customer service experience and build strong customer relationships with our clients. Based at the center of Makati, together with our executive team in the US, we continuously break boundaries and give exceptional value to people and service.

What do we do?2023-03-21T15:21:30+08:00

We provide a full set of outsourcing solutions: 

  • Multilingual Support
  • Customer Support Services
  • IT, Technical Support, and Help Desk Services
  • Back Office Support
  • Recruitment Process Outsourcing
  • Programming and Development
  • Knowledge Process Outsourcing
  • E-Commerce Outsourcing
What can we offer?2023-03-21T09:43:59+08:00

We offer services in various industries, including healthcare, e-learning, and e-commerce. We can work hand-in-hand with you so you can seamlessly scale on multiple business opportunities.

What is our edge over other BPO Companies?2023-03-21T09:45:23+08:00

We have a multilingual-customer-support service with TEN international languages, allowing us to serve on a broader customer base. It is suited for start-ups, small businesses, and even large companies to expand and grow. We regularly conduct research and publish articles on business process outsourcing (BPO), knowledge process outsourcing (KPO), and recruitment process outsourcing (RPO) to keep up with the latest news and updates on the BPO industry. 

Our call center and back-office services are available in nine languages:

  • French
  • German
  • Spanish
  • Japanese
  • Korean
  • Mandarin
  • Cantonese
  • Portuguese
  • Russian
  • Italian


Your success is our story!

We are excited to hear from you!

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