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Not scaling as quickly as needed. The first problem that many SaaS businesses encounter is during the sales process. From unrealistic pricing models to free trial users who never convert to long-term paid users. These challenges waste companies’ money, resources, and time.

SaaS businesses face a significant issue with high target customer churn rates. They often struggle with customers canceling their subscriptions or opting not to renew. Churn is an expected part of subscription-based business models, but keeping those rates low is best. According to Cobloom, SaaS businesses see an average churn rate of 5% to 10%. The lower end of that range is acceptable, but you don’t want to reach 10%, do you?

Growth is another area where SaaS companies struggle. Running and managing any business can be difficult, but SaaS businesses often have ineffective business processes, low customer retention, and poor management. Let’s discuss these growth challenges in more detail and discuss steps to overcome them effectively.

Managing development costs, especially for startups, involves:

1. Expense Reduction: Cut unnecessary costs and streamline spending.
2. Outsourcing: Delegate tasks to external teams.
3. Automation: Simplify tasks with software.
4. Risk Management: Protect against threats like compliance and cybersecurity risks.

Many organizations pay a premium for SaaS professionals but commit hiring pitfalls such as excessive focus on experience based solely on submitted resume, neglect of candidate sourcing channels, inadequate metrics with neglect on creative abilities, and unclear recruitment policies. Additionally, attrition is high among SaaS sales professionals.

The remote work model only recently became popular and has pros and cons.

SaaS businesses can strongly influence new employees’ KPI (key performance indicator), resulting in lousy efficiency on the whole project. Most companies implement various principles to level the damage, one of which is agility.