As nearshore outsourcing companies gain traction in the global market, Colombia is quickly establishing itself as one of Latin America’s most trusted and talent-rich BPO hubs. Over the past decade, the country has transformed into a strategic operations base for brands that want quality, agility, and cultural alignment—without the hefty price tag of domestic hiring.
With its highly skilled bilingual workforce, robust telecommunications and transportation infrastructure, and a business-friendly regulatory environment, Colombia offers the perfect blend of capability and convenience for North American companies. From call center operations to specialized back-office services, the country’s providers deliver the responsiveness and scalability businesses need in a competitive market.
In this blog, we’ll explore why Colombia has become a go-to destination for outsourcing and spotlight the top Colombian BPO companies worth watching—so you can make informed decisions when choosing a nearshore partner. Whether you’re expanding customer support, enhancing operational efficiency, or seeking a seamless blend of cost savings and quality, these are the providers, including SuperStaff, that are shaping the future of nearshore success.
Why Outsource to Colombia?
Colombia offers the ideal blend of cost savings, time zone alignment, and skilled labor for nearshore outsourcing. In recent years, it has emerged as one of Latin America’s fastest-growing hubs for business process outsourcing (BPO), attracting attention from both small businesses and enterprise-level companies seeking a competitive edge.
The country’s rise in the outsourcing industry is no accident—it’s the result of deliberate investment in education, infrastructure, and business-friendly policies. For companies looking for an alternative to onshore teams or far-flung offshore locations, Colombia outsourcing provides a sweet spot where quality, proximity, and affordability meet.
Colombia’s Core BPO Advantages
- Bilingual talent pool with strong English proficiency
Colombia consistently ranks high in Latin America for English proficiency, particularly in major outsourcing hubs such as Bogotá, Medellín, and Barranquilla. This makes it easier for businesses to integrate Colombian teams seamlessly into U.S.-based operations. - Favorable time zone overlap with U.S. (Eastern & Central)
Unlike traditional offshore locations that may have a 12+ hour time difference, Colombia’s time zones align closely with the United States, allowing for real-time collaboration and faster turnaround times. - Competitive labor and operational costs
While offering high-quality services, Colombia maintains lower labor costs compared to the U.S. and Canada, making it an attractive option for businesses that want to scale without sacrificing quality. - Reliable infrastructure and government support for outsourcing
Colombia boasts modern telecommunications networks, reliable internet, and a stable business climate supported by government initiatives that promote foreign investment in the BPO sector. - Growing specialization in customer service, healthcare, IT, and back-office functions
From customer experience (CX) and IT help desks to specialized healthcare support and e-commerce services, Colombian providers are diversifying their offerings to meet global demand.
With the stage set, let’s dive into the best nearshore outsourcing companies in Colombia making waves in the industry today.
Top Colombian BPO Companies to Watch
These standout nearshore outsourcing companies are helping businesses across the globe scale with reliable, skilled, and adaptable talent from Colombia.
1. SuperStaff Colombia
A Global BPO Provider With a Human-Centered Approach
- U.S.-headquartered BPO with growing operations in Medellín, Colombia
- Offers multilingual support, healthcare outsourcing, virtual assistants, e-commerce, and IT help desk services
- Known for high client satisfaction, cultural alignment, and customizable solutions
- HIPAA-compliant, scalable, and well-versed in both front- and back-office outsourcing
SuperStaff has built a reputation for combining global standards with local expertise. With a strong focus on cultural compatibility and process flexibility, it’s a top choice for companies that want a Colombia outsourcing partner who can adapt quickly to evolving business needs.
2. TaskUs Colombia
Digital Outsourcing for High-Growth Brands
- Specializes in content moderation, CX, and digital support for tech-driven companies
- Known for high employee engagement and modern workplace culture
- Serves clients in fintech, gaming, and social media sectors
TaskUs brings Silicon Valley energy to the Colombian outsourcing market, attracting top young talent and providing digital-first solutions for fast-scaling businesses.
3. Teleperformance Colombia
A Global Giant With a Strong Local Presence
- One of the world’s largest BPOs with a major presence in Bogotá and Medellín
- Offers multilingual customer support and back-office services
- Works with enterprise clients across telecom, healthcare, and banking
Teleperformance’s global reach, combined with deep local integration, makes it one of the best nearshore outsourcing companies in Colombia for enterprise clients that require scale and compliance.
4. Sitel Colombia (Foundever)
Omnichannel CX Expertise With a Global Backbone
- Offers voice and non-voice support, analytics, and digital transformation solutions
- Strong focus on employee development and client customization
- Services clients in retail, travel, and tech industries
Sitel Colombia, now part of Foundever, excels at delivering omnichannel experiences, making it a go-to partner for companies looking to integrate digital and voice-based customer support.
5. OneLink (Now Part of Webhelp)
Innovation-Driven BPO Services for a Digital World
- Known for its “Cool Center” culture and tech-integrated CX
- Provides AI-enhanced customer support, automation, and RPA services
- Strong presence in Medellín and regional expansion throughout LATAM
OneLink combines creativity and technology to deliver future-ready outsourcing solutions, appealing to businesses that want a fresh, innovative approach to CX.
With so many strong contenders, the question becomes—how do you choose the right BPO partner for your business?
How To Choose the Right Nearshore Partner in Colombia
Choosing the right nearshore outsourcing companies in Colombia is about more than just finding the lowest price. It’s about securing a partner who can deliver on quality, scalability, and strategic alignment with your long-term goals.
Here’s a decision-making framework to guide you:
- Does the provider offer services aligned with your industry needs?
If you operate in healthcare, choose a partner experienced in HIPAA compliance. If you’re in e-commerce, look for providers with strong order management and customer retention experience. - Are they flexible and able to scale with your growth?
Business needs evolve. Your outsourcing partner should have the resources and agility to scale operations quickly, whether during seasonal spikes or global expansions. - Do they have a reputation for quality, security, and compliance?
Look for certifications such as HIPAA, PCI DSS, or ISO that signal the provider’s commitment to secure, high-quality operations. - Can they provide cultural alignment and language support for your target markets?
The best nearshore outsourcing companies in Colombia understand not just the language, but also the cultural nuances that can make or break customer satisfaction.
Now that we’ve reviewed the top providers and how to evaluate them, let’s bring it all together.
Hoping To Work With One of the Top Nearshore Outsourcing Companies? Connect With SuperStaff!
With its skilled workforce, favorable time zone alignment, and competitive costs, Colombia outsourcing has become a top choice for North American businesses seeking nearshore support. From Medellín’s vibrant tech scene to Bogotá’s established corporate infrastructure, the country offers a wealth of opportunities for companies that want to scale quickly without compromising quality.
Whether you’re looking for customer service, virtual assistants, healthcare outsourcing, or back-office support, the best nearshore outsourcing companies in Colombia, including SuperStaffdeliver the expertise and reliability you need to compete in today’s fast-paced market.
Looking for a Colombian BPO partner that puts your goals first? Contact SuperStaff today to learn how our Colombia-based teams can deliver world-class outsourcing tailored to your business needs.
