Customers are the lifeline of any business. Happy and satisfied clients drive your company to success, while unhappy ones may cause your downfall.
As such, businesses should always strive to go the extra mile when it comes to customer service. Remember that a single interaction can sometimes spell the difference between nurturing a loyal customer and driving a potential one away.
This July 21, we’re celebrating “Get To Know Your Customers” Day, a special day about the importance of understanding clients’ needs. At SuperStaff, we’re proud to be a company that puts a premium on the customer experience.
Sometimes, however, being on the front lines of customer service can lead to some unexpectedly hilarious moments. Take a peek at some of the greatest laugh-out-loud true stories shared by our amazing SuperStaff agents!
10 Funny Customer Interaction Stories As Told by Our Super Agents
“Customer: Hello, I want to order two McBurgers, two large fries, and some chicken nuggets. Did you get that?
Agent: Ma’am, this is the customer service line (for a streaming company).”
– Ormi Anthony Caldeo (Agent)
Life Is a Blessing
“I used to work in a catalog account, and we had one catalog called ‘Happy Living (name changed for confidentiality).’ My opening spiel was supposed to be ‘Thank you for calling Happy Living. How may I assist you today?’
One day, I accidentally said, ‘Thank you for living. How may I assist you?’”
– Abigail E. Tinay (Customer Service Representative)
A Is for Alpha, B Is for…
“I was spelling out a confirmation code for a customer.
Agent: L for Lima, T for Tango, B for … (forgetting what B actually stands for so I said what comes to mind first) B for Balls (since this is what we learned in the first grade right?)
Customer: *interrupts* Sorry, I didn’t hear you. Was that a B or V?
Agent: Sir, that was a B for Balls.
Customer: Balls like my imbalanced balls?
Agent: Yes, sir, B for Balls. Like yours, whether imbalanced or not.
The customer was laughing hysterically, and I had no clue why until the end of our conversation. Years later, I realized how pure and innocent I was back then—good old times.
Remember, everyone, B is for Bravo!”
– Criseline Verzosa (Support Specialist)
Hold It Right There!
“This is not my experience but that of a friend’s. He was a travel representative back then. There was a storm, and the customer’s flight got canceled.
She was crying because she needed to get to her wedding. Left without any available flights, my friend decided he should escalate the call to his manager.
In his mind, he wanted to say: ‘Ma’am, the best thing I can do for you right now is to put you on hold, and I’ll transfer your call to my manager.’
Instead what came out was:
Agent: Ma’am, the best thing I can do for you is TO HOLD YOU.
Customer: Thank you so much. I really need that right now.”
– Athena Yenko (Editor and Content Lead)
What Comes After March?
“Agent: Thank you for calling. This is April. How can I help you today?
Customer: Hello, April. I’m May!
We both laughed.”
– April Salonga (Helpdesk Support)
Happy Wife, Happy Life
“I was helping a customer fix an issue involving a broken hot tub. He told me his wife was unhappy with him because she wanted to use it, and it wasn’t working.
Agent: I’m sorry that your wife is mad at you. Please be assured that we’ll be sending a technician to help you fix the spa and make your wife happy.
Customer: Yeah, ‘Happy Wife, Happy Life,’ right? Life won’t be so hard as long as you make your wife happy, I promise you.
Customer’s wife: *yelling in the background* What are you still doing out there? Is the hot tub fixed yet? Who are you on the phone with? Why are you laughing?
Customer: *forgot to hang up the phone* Be right there, honey…”
– Almonde Conradh M. Bantu (Technical Support)
“Since I work in the Finance Department, I normally send emails to customers with the subject line ‘PAST DUE.’
One time, while sending an email to one of my large group accounts, I accidentally typed the wrong phrase, which will haunt me forever.
– Lilibeth P. Tulaylay (Customer Finance Support/Collections)
Hit Me Baby One More Time
“Customer: Hello there, I’m looking for Britney. Who is this on the line, please?
Agent: My name is Justin.
Customer: Oh my God! ‘It’s Gonna Be May Soon!’”
– Justin Cruz (Logistics Support Agent)
“One of my friends was speaking to an extremely irate customer and needed to escalate the call to his manager. What he needed to say to the caller was: ‘Please stay on the line. I will get back to you in 2 minutes.’
Instead, what came out was:
Agent: Please stay on the line. I’ll get back AT you…
Customer: What do you mean, ‘get back at me?’ What did I do to you?”
– Athena Yenko (Editor and Content Lead)
“While I was on the phone with a customer, some teammates were chatting nearby, and I heard someone say, ‘Get a room.’ I was already on my closing spiel, and I was about to tell the customer to ‘Have a great day!’
Instead, I smiled and said, ‘Get a room!’
The customer immediately ended the call.”
– Melvin Christopher C. Mandap (Email Support)
Read More: Pandemic Diaries: A Peek Into the Lives of Our Super (WFH) Staff
Why Is It Important for Businesses To Know Their Customers?
Customers crave personalized and humanized content from their chosen brands.
In today’s crowded global marketplace, it is getting harder and harder for businesses to stand apart from their competitors. How can one company build a strong relationship with its consumer base when each customer is constantly exposed to hundreds of brands and ads daily?
The answer is simple: Invest in the customer experience.
Creating personalized consumer experiences can catapult your business to the forefront of customers’ minds. According to one study, 74% of consumers get frustrated when the ads and content they see are irrelevant to their experiences, and 75% of online shoppers prefer brands that personalize their messages and offerings.
However, before you can even begin customizing your content and offerings, you first need to know your customers. When you understand precisely who your target audience is and their needs and wants, you can tailor your user experience, marketing efforts, messages, and customer service to your ideal client quickly and accurately.
Read More: A Glimpse Into the 5 Latest and Most Powerful Customer Loyalty Trends of 2022
Knowing your customers means building a solid relationship and winning their loyalty.
Picture this: You and your family are shopping at a small, local retail store. Every time you walk through the door, the business owner smiles at you warmly and greets you all by name. Sounds personal, right?
Then, the business owner remembers which products you liked when you last visited the store, so he can recommend new items that you’ll enjoy. He also knows which language you prefer to speak and what deals and offers you find interesting. Wouldn’t this treatment make you want to regularly and continually visit this store?
Put yourself in your customers’ shoes, build a relationship with them, and you’re sure to win their business and loyalty. One study found that acquiring a new customer costs 7x more than nurturing a relationship with an existing one. So, you grow your business by retaining customers and fostering loyalty.
Level Up Your Customer Service With SuperStaff
Are you ready to start making customer satisfaction and loyalty a top priority? Build a strong relationship with your target clients with help from SuperStaff. We offer top-notch customer service outsourcing solutions that help you provide the best possible experience for your valued clients.
We are more than just a call center. Our team offers value-added services and outsourcing solutions that enable you to open the doors of global expansion and allow your business to reach new heights.
Contact us today, and request a consultation to learn more about our outsourcing solutions!