Blog2025-06-27T10:59:06+08:00

Blog Archive

10 Call Center Services Every Business Needs to Know

Read about the most pressing trends, market disruptions, technological developments, economic factors, demographic shifts, and ethical considerations shaping the business landscape today.

Featured Article

Is the US Economy Going Into a Recession in 2025?: The Role of Outsourcing in Future-Proofing Business Operations

By Hannah Krisha Tongco|April 1st, 2025|

The Future of Outsourcing: Trends to Watch in 2025

By Ann Gelli Tolentino|March 13th, 2025|

2025 B2C Industry Trends: How Outsourcing to a BPO Enhances Personalization at Scale

By Hannah Krisha Tongco|January 24th, 2025|

Customer Experience

The One-Minute Rule: Why Fast Customer Service Has Become a Critical CX Metric in 2025

By Lorenzo Ruiz Castro|2025-06-27T11:32:38+08:00June 28th, 2025|

Outsource Customer Service Support 24/7

By lopena|2025-06-20T17:32:52+08:00June 21st, 2025|

Top 7 Call Center Customer Service Tips You Need to Know

By Lorenzo Ruiz Castro|2025-06-18T17:51:31+08:00June 19th, 2025|

Beyond English: How Multilingual Customer Support in the Philippines Drives Global Consumer Loyalty

By Hannah Krisha Tongco|2025-06-18T17:29:20+08:00June 18th, 2025|

Ahead of the Curve Trends

From CSR to SDGs: SuperStaff Stands With JRU on Sustainability

By SuperStaff Editorial Board|2025-06-27T09:41:42+08:00June 27th, 2025|

Business Continuity Planning: Why Outsourcing Is Part of the Strategy

By SuperStaff Editorial Board|2025-06-23T16:42:08+08:00June 23rd, 2025|

How Social Media Is Changing Customer Service Today

By mlcruz|2025-06-11T19:38:18+08:00June 12th, 2025|

Why English-Only Fails in Business and How Outsourcing Builds Language Inclusivity

By Jaymee Cichon|2025-05-29T12:02:22+08:00May 31st, 2025|

Outsourcing Strategies

Best Practices for Secure Back Office Outsourcing in Regulated Industries

By Lorenzo Ruiz Castro|2025-07-04T13:45:57+08:00July 6th, 2025|

Outsourcing with AI Agents: What You Can (and Shouldn’t) Automate

By Jaymee Cichon|2025-07-03T10:43:08+08:00July 5th, 2025|

Back Office Support Services vs. In-House Operations: What’s the Real Cost Difference?

By Lorenzo Ruiz Castro|2025-07-03T10:25:19+08:00July 4th, 2025|

The Hidden Risks of DIY Data Handling—and How Data Management Outsourcing Solves Them

By Jaymee Cichon|2025-07-03T10:04:20+08:00July 3rd, 2025|

Industry Insights

Healthcare Support in Spanish: How BPOs in Colombia Help Providers Serve Latino Patients

By SuperStaff Editorial Board|2025-07-03T16:57:43+08:00July 3rd, 2025|

Legal Assistant vs Paralegal: Understanding the Key Differences

By Jaymee Cichon|2025-07-03T10:13:26+08:00July 3rd, 2025|

Insurance BPO Explained: What It Is and How It Can Transform Your Operations

By Jaymee Cichon|2025-07-03T11:28:03+08:00July 3rd, 2025|

Global Supply Chain Disruption: Understanding the Potential Strait of Hormuz Closure and Its Impact on Global Businesses

By SuperStaff Editorial Board|2025-07-01T17:11:26+08:00July 1st, 2025|

Offshoring

Impact of Global Trade Disruptions on the BPO Industry Philippines: Call Centers Showing Resilience and Stability

By Hannah Krisha Tongco|2025-06-23T20:53:47+08:00June 23rd, 2025|

When U.S. Business Policy Shifts Too Fast, Offshore Teams Provide the Steady Hand You Need

By SuperStaff Editorial Board|2025-04-07T14:52:59+08:00April 7th, 2025|

Addressing 9 Common Questions About Outsourcing to Call Centers in the Philippines

By Jaymee Cichon|2024-10-08T19:02:51+08:00April 13th, 2024|

Key Nearshoring and Offshoring Trends to Watch Out for in 2024 and Beyond

By Ann Gelli Tolentino|2025-04-07T09:37:23+08:00March 18th, 2024|

Nearshoring

Why Hire Workers From Colombia: Your In-Depth Guide to Nearshoring

By SuperStaff Editorial Board|2025-07-04T10:23:10+08:00July 6th, 2025|

“Your Customer Didn’t Choose English—Can You Keep Up?” Inside Colombia’s Role in True Multilingual Customer Experience

By SuperStaff Editorial Board|2025-07-03T10:55:56+08:00July 5th, 2025|

Healthcare Support in Spanish: How BPOs in Colombia Help Providers Serve Latino Patients

By SuperStaff Editorial Board|2025-07-03T16:57:43+08:00July 3rd, 2025|

Nearshore, Offshore, On Point: How Global Talent Strategies Accelerate Growth

By Jaymee Cichon|2025-07-02T21:53:19+08:00July 2nd, 2025|

Artificial Intelligence and Machine Learning

Philippines’ Call Centers Navigate AI Impact on Jobs

By Lorenzo Ruiz Castro|2025-07-03T17:59:51+08:00July 3rd, 2025|

AI Meets Human Touch: How Hybrid Outsourcing Models Are Redefining Customer Support in 2025

By Jaymee Cichon|2025-06-10T19:20:28+08:00June 10th, 2025|

AI in Healthcare Is Booming—Here’s How Outsourcing Keeps You Ahead of the Curve

By SuperStaff Editorial Board|2025-06-03T16:27:24+08:00June 6th, 2025|

Fast-Tracking Your AI Project? Outsourcing AI Training Data Annotation and Human-in-the-Loop Solutions May Be the Answer

By SuperStaff Editorial Board|2025-05-29T05:19:32+08:00May 2nd, 2025|

Human Interest

“Burned Out or Just Bored?” The Silent Signs and Causes of Employee Disengagement

By Chona Sunico|2025-07-03T10:37:22+08:00July 4th, 2025|

The Importance of Equality in the Workplace and How SuperStaff Embraces Diversity and Inclusion

By SuperStaff Editorial Board|2025-07-01T15:40:56+08:00July 1st, 2025|

Work-From-Anywhere BPOs: Why Remote Flexibility Wins in the Long Run

By SuperStaff Editorial Board|2025-07-01T18:12:37+08:00July 1st, 2025|

SuperStaff Joins Pride PH 2025: A Colorful Step Forward Through SuperBahaghari

By Hannah Krisha Tongco|2025-06-25T18:26:47+08:00June 29th, 2025|