“Customer service” and “customer experience” are often used interchangeably but are mainly different. In this infographic, we’ll dig deeper into the differences between “customer service” and “customer experience.” Then, we’ll navigate the top customer service statistics of 2021 and what these numbers mean for your business.
Customer Service vs. Customer Experience: What’s the Difference?
Finding Value From These Amazing Call Center Statistics
Knowing the latest outsourcing trends and statistics is only the first step toward maximizing your business potential. Your next move should be to invest in a customer support team that can empower your online brand. If you’re ready to take your customer experience to the next level, partner with the professionals at SuperStaff BPO.
SuperStaff is more than just a call center. We offer various customer support and engagement services that aim to provide the best possible experience for your clientele. Partner with us, and trust our highly trained team to work round-the-clock to meet your customers’ needs!