Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

Step-by-Step Guide to Building Offshore Teams in the Philippines

Building a remote or offshore team in the Philippines ...

By Lorenzo Ruiz Castro|2025-05-29T10:36:09+08:00May 26th, 2025|Outsourcing Strategies|Comments Off

Customer Success vs. Customer Experience: Rethinking NPS, CSAT, and the Metrics That Truly Matter for CX Success in 2025

An NPS of 80 won’t save you if your ...

By Lorenzo Ruiz Castro|2025-05-29T11:36:43+08:00May 26th, 2025|Customer Experience|Comments Off

7 Essential Logistics Functions You Should Be Outsourcing Right Now

As supply chain disruptions, rising fuel prices, and labor ...

By Lorenzo Ruiz Castro|2025-05-29T10:46:08+08:00May 17th, 2025|Outsourcing Strategies|Comments Off

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