Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

Outbound Call Center Management: Best Practices For 2025

Reaching out to customers has changed. It's no longer ...

By Lorenzo Ruiz Castro|2025-07-29T16:29:08+08:00June 26th, 2025|Business Process Outsourcing|Comments Off

The Benefits of Outsourcing in Healthcare

Healthcare teams face growing pressure to improve service delivery ...

By Lorenzo Ruiz Castro|2025-07-29T11:40:33+08:00June 22nd, 2025|Specialty Healthcare Outsourcing|Comments Off

Top 7 Call Center Customer Service Tips You Need to Know

Great customer service isn’t just about being nice—it’s a ...

By Lorenzo Ruiz Castro|2025-07-28T20:25:11+08:00June 19th, 2025|Customer Experience|Comments Off

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