Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

10 Call Center Services Every Business Needs to Know

Business call center solutions turn every customer interaction into ...

By Lorenzo Ruiz Castro|2025-07-04T10:30:01+08:00July 6th, 2025|Business Process Outsourcing|Comments Off

Best Practices for Secure Back Office Outsourcing in Regulated Industries

In regulated sectors like healthcare, finance, insurance, and legal ...

By Lorenzo Ruiz Castro|2025-07-04T13:45:57+08:00July 6th, 2025|Outsourcing Strategies|Comments Off

Back Office Support Services vs. In-House Operations: What’s the Real Cost Difference?

Back-office functions are essential to every business—but because they’re ...

By Lorenzo Ruiz Castro|2025-07-03T10:25:19+08:00July 4th, 2025|Back Office Support, Outsourcing Strategies|Comments Off

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