Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

When AI Can’t Do It All: Why Outsourced Teams Still Power the Human Side of Customer Experience

In the race to streamline operations and improve efficiency, ...

By Lorenzo Ruiz Castro|2025-07-22T13:28:39+08:00July 22nd, 2025|Customer Experience|Comments Off

Solving Staffing Gaps with Inbound Call Center Services

Many businesses face the same challenge: not enough staff ...

By Lorenzo Ruiz Castro|2025-07-19T13:49:41+08:00July 20th, 2025|Business Process Outsourcing|Comments Off

From In-House to Outsourced: The Help Desk Support Shift

Companies of all sizes depend on help desk teams ...

By Lorenzo Ruiz Castro|2025-07-18T15:05:34+08:00July 18th, 2025|Outsourcing Strategies|Comments Off

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