Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

Serving Cantonese-Speaking Customers? Here’s Why Support Quality Matters

Clear, native-language support is key to customer satisfaction. For ...

By Lorenzo Ruiz Castro|2025-06-30T17:36:29+08:00June 30th, 2025|Multilingual Support|Comments Off

Beyond Metro Manila: The Rise of Provincial BPO Hubs for Companies Seeking to Outsource to the Philippines

Metro Manila is no longer the only game in ...

By Lorenzo Ruiz Castro|2025-06-27T11:37:50+08:00June 28th, 2025|Outsourcing Strategies|Comments Off

The One-Minute Rule: Why Fast Customer Service Has Become a Critical CX Metric in 2025

In 2025, if your brand doesn’t respond fast customer ...

By Lorenzo Ruiz Castro|2025-06-27T11:32:38+08:00June 28th, 2025|Customer Experience|Comments Off

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