Hannah Krisha Tongco

About Hannah Krisha Tongco

As a Psychology graduate, Hannah is passionate about people-first content that appeals to the audience’s thoughts and emotions. She keeps up with the latest workplace trends, developments in AI, the Metaverse, and other technological disruptions that may shape the future of the BPO industry.

The Real Cost of In-House Support vs. Outsourcing Call Center Solutions

Managing customer support in-house might feel like you have ...

By Hannah Krisha Tongco|2025-07-28T20:16:53+08:00June 17th, 2025|Outsourcing Strategies|Comments Off

Overwhelmed by Financial Tasks? Here Are 9 Signs It’s Time to Try Accounting Business Process Outsourcing

Is your finance team constantly playing catch-up? Are small ...

By Hannah Krisha Tongco|2025-07-28T19:21:52+08:00June 16th, 2025|Outsourcing Strategies|Comments Off

Introvert vs. Extrovert: Who Thrives More in a Call Center Work Environment?

In a people-powered industry like BPO, personality often shapes ...

By Hannah Krisha Tongco|2025-07-29T15:57:12+08:00June 14th, 2025|Human Interest|Comments Off

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