The COVID-19 outbreak has changed the way many consumers interact with brands. Since online purchases have become widespread in “the new normal,” customer support has become even more essential.
Unlike pre-COVID times when a customer could walk up to their local brick-and-mortar store and see a product in person or talk to an employee face-to-face, today’s consumers rely on call center support services.
Your customer support team is now the face of your brand. They are the ones consumers contact to inquire about your product or service, seek help when they have an issue with their purchase, or even simply when they wish to relay feedback.
Customer expectations have evolved and businesses must keep up with each new shift to stay competitive. With that said, let’s look at what your customers want for customer support with the infographics below.
Having excellent customer service is the key to keeping customers happy and maximizing your business growth. If you’re ready to start providing the best possible experience for your customers, get in touch with SuperStaff BPO.
With our world-class call center support services, we have helped businesses of all sizes, from startups to Forbes-ranked enterprises, develop the customer engagement strategy that meets their specific needs and goals. Contact us today, and learn more about what our customer support team can do for you!