Blog2025-06-27T10:59:06+08:00

Blog Archive

Outsourcing Customer Support: What You Gain—and What to Watch Out For

Read about the most pressing trends, market disruptions, technological developments, economic factors, demographic shifts, and ethical considerations shaping the business landscape today.

Featured Article

Is the US Economy Going Into a Recession in 2025?: The Role of Outsourcing in Future-Proofing Business Operations

By Hannah Krisha Tongco|April 1st, 2025|

The Future of Outsourcing: Trends to Watch in 2025

By Ann Gelli Tolentino|March 13th, 2025|

2025 B2C Industry Trends: How Outsourcing to a BPO Enhances Personalization at Scale

By Hannah Krisha Tongco|January 24th, 2025|

Customer Experience

The One-Minute Rule: Why Fast Customer Service Has Become a Critical CX Metric in 2025

By Lorenzo Ruiz Castro|2025-06-27T11:32:38+08:00June 28th, 2025|

Outsource Customer Service Support 24/7

By lopena|2025-06-20T17:32:52+08:00June 21st, 2025|

Top 7 Call Center Customer Service Tips You Need to Know

By Lorenzo Ruiz Castro|2025-06-18T17:51:31+08:00June 19th, 2025|

Beyond English: How Multilingual Customer Support in the Philippines Drives Global Consumer Loyalty

By Hannah Krisha Tongco|2025-06-18T17:29:20+08:00June 18th, 2025|

Ahead of the Curve Trends

From CSR to SDGs: SuperStaff Stands With JRU on Sustainability

By SuperStaff Editorial Board|2025-06-27T09:41:42+08:00June 27th, 2025|

Business Continuity Planning: Why Outsourcing Is Part of the Strategy

By SuperStaff Editorial Board|2025-06-23T16:42:08+08:00June 23rd, 2025|

How Social Media Is Changing Customer Service Today

By mlcruz|2025-06-11T19:38:18+08:00June 12th, 2025|

Why English-Only Fails in Business and How Outsourcing Builds Language Inclusivity

By Jaymee Cichon|2025-05-29T12:02:22+08:00May 31st, 2025|

Outsourcing Strategies

Redefining Core vs. Non-Core: Strategic Outsourcing in a Hyper-Digital Business Landscape

By SuperStaff Editorial Board|2025-07-01T18:28:09+08:00July 1st, 2025|

3 Tell-Tale Signs It’s Time to Outsource Data Entry Service Provider Tasks to the Philippines

By EJ Verginisa|2025-07-01T12:21:04+08:00July 1st, 2025|

What to Look for in a Call Center Partner: Scalable Outsourcing Solutions for Business Growth

By Jaymee Cichon|2025-06-30T21:21:21+08:00June 30th, 2025|

Your Guide to Becoming a Virtual Assistant: Skills, Salary, and Tips

By SuperStaff Editorial Board|2025-06-30T21:16:55+08:00June 30th, 2025|

Industry Insights

Global Supply Chain Disruption: Understanding the Potential Strait of Hormuz Closure and Its Impact on Global Businesses

By SuperStaff Editorial Board|2025-07-01T17:11:26+08:00July 1st, 2025|

Elevating Patient Experience with Pharmaceutical Call Center Services

By Lorenzo Ruiz Castro|2025-06-30T21:28:20+08:00June 30th, 2025|

Legal Without Borders: How Globally Outsourced Legal Services Are Changing the Game for Law Firms

By Jaymee Cichon|2025-06-30T17:48:19+08:00June 30th, 2025|

US Health Insurance In Crisis: Why Insurance Claims Business Process Outsourcing Is More Important Than Ever

By Ann Gelli Tolentino|2025-06-27T12:00:39+08:00June 29th, 2025|

Offshoring

Impact of Global Trade Disruptions on the BPO Industry Philippines: Call Centers Showing Resilience and Stability

By Hannah Krisha Tongco|2025-06-23T20:53:47+08:00June 23rd, 2025|

When U.S. Business Policy Shifts Too Fast, Offshore Teams Provide the Steady Hand You Need

By SuperStaff Editorial Board|2025-04-07T14:52:59+08:00April 7th, 2025|

Addressing 9 Common Questions About Outsourcing to Call Centers in the Philippines

By Jaymee Cichon|2024-10-08T19:02:51+08:00April 13th, 2024|

Key Nearshoring and Offshoring Trends to Watch Out for in 2024 and Beyond

By Ann Gelli Tolentino|2025-04-07T09:37:23+08:00March 18th, 2024|

Nearshoring

Serving Two Markets, One Language: The Power of Spanish Call Centers

By SuperStaff Editorial Board|2025-06-20T15:51:38+08:00June 20th, 2025|

Looking for Nearshore IT Services in Latin America? Here’s Your Guide to Colombia’s Tech Talent Pool and Infrastructure

By SuperStaff Editorial Board|2025-06-18T17:41:53+08:00June 19th, 2025|

Thinking of Reshoring? Try Nearshoring to Latin America and Gain the Proximity Advantage You Need

By SuperStaff Editorial Board|2025-05-29T13:03:43+08:00May 28th, 2025|

With the Rise of Digital Skills Training in Latin America, Colombia Is Leading the Way in IT Outsourcing

By SuperStaff Editorial Board|2025-05-29T22:39:51+08:00May 18th, 2025|

Artificial Intelligence and Machine Learning

AI Meets Human Touch: How Hybrid Outsourcing Models Are Redefining Customer Support in 2025

By Jaymee Cichon|2025-06-10T19:20:28+08:00June 10th, 2025|

AI in Healthcare Is Booming—Here’s How Outsourcing Keeps You Ahead of the Curve

By SuperStaff Editorial Board|2025-06-03T16:27:24+08:00June 6th, 2025|

Fast-Tracking Your AI Project? Outsourcing AI Training Data Annotation and Human-in-the-Loop Solutions May Be the Answer

By SuperStaff Editorial Board|2025-05-29T05:19:32+08:00May 2nd, 2025|

AI Scribes vs. Outsourced Medical Transcriptionists: Importance of Blending Automation and Human Connection

By EJ Verginisa|2025-05-13T07:47:59+08:00April 30th, 2025|

Human Interest

The Importance of Equality in the Workplace and How SuperStaff Embraces Diversity and Inclusion

By SuperStaff Editorial Board|2025-07-01T15:40:56+08:00July 1st, 2025|

Work-From-Anywhere BPOs: Why Remote Flexibility Wins in the Long Run

By SuperStaff Editorial Board|2025-07-01T18:12:37+08:00July 1st, 2025|

SuperStaff Joins Pride PH 2025: A Colorful Step Forward Through SuperBahaghari

By Hannah Krisha Tongco|2025-06-25T18:26:47+08:00June 29th, 2025|

SuperStaff Joins JRU Sustainability Discussion: A Move Towards More Impactful Sustainability Partnerships

By SuperStaff Editorial Board|2025-06-26T15:22:52+08:00June 26th, 2025|