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BlogSuperStaff Writer2025-01-07T15:25:36+08:00

Blog Archive

From Cost Saver to Growth Driver: The True Value of Customer Service Outsourcing in 2025

Read about the most pressing trends, market disruptions, technological developments, economic factors, demographic shifts, and ethical considerations shaping the business landscape today.

Featured Article

Rising Labor Costs in 2025: Why Businesses in $15/Hour Cities Are Turning to Outsourcing Solutions

By Ana Catalina Paje|January 9th, 2025|

New Year, New Goals: How BPO Services Can Help You Achieve Business Objectives in 2025

By Jaymee Cichon|December 19th, 2024|

From Startups to Enterprises: Case Studies on Customizable Outsourcing Solutions That Adapt to Business Size and Stage

By |November 5th, 2024|

Customer Experience

From Chaos to Control: How BPOs Are Solving Supply Chain Bottlenecks

By Ann Gelli Tolentino|2025-05-08T17:03:42+08:00April 18th, 2025|

Helpdesk to Cybersecurity: A Breakdown of IT Functions You Can Outsource Today

By Ann Gelli Tolentino|2025-05-08T17:06:08+08:00April 18th, 2025|

From Cost Saver to Growth Driver: The True Value of Customer Service Outsourcing in 2025

By Ana Catalina Paje|2025-05-08T17:01:50+08:00April 17th, 2025|

Why CX Is More Important Than Ever: Improving Customer Service Through Outsourcing To Address Sinking U.S. Consumer Sentiment

By Marc Hidalgo|2025-04-16T11:12:08+08:00April 16th, 2025|

Ahead of the Curve Trends

Fast-Tracking Your AI Project? Outsourcing AI Training Data Annotation and Human-in-the-Loop Solutions May Be the Answer

By SuperStaff Editorial Board|2025-04-28T14:49:35+08:00April 28th, 2025|

As Medical Device Funding Shrinks, Here’s Why the Importance of Cybersecurity in Healthcare Demands Strategic IT Outsourcing

By Billy Samonte|2025-04-28T14:48:39+08:00April 28th, 2025|

Why Outsourcing Is the Secret Weapon for Tech Companies Battling Developer Shortages

By SuperStaff Editorial Board|2025-04-28T14:46:27+08:00April 28th, 2025|

More Workers Are Embracing Non-Linear Career Paths: How Outsourced Recruitment Teams Can Navigate This Growing Trend

By Chona Sunico|2025-05-08T15:26:22+08:00April 28th, 2025|

Outsourcing Strategies

From BPO to KPO: How the Philippines Is Leading the Next Wave of Outsourcing

By EJ Verginisa|2025-04-28T14:51:46+08:00April 28th, 2025|

Outsourcing as a Strategy to Address Employee Attrition and Underperformance

By EJ Verginisa|2025-04-28T14:47:56+08:00April 28th, 2025|

The New Normal: How Remote Medical Assistants Are Supporting Health Professionals and Improving Patient Care

By Jaymee Cichon|2025-04-28T14:45:44+08:00April 28th, 2025|

Must-Have BPO Services for Fast-Growing Businesses in 2025

By Ann Gelli Tolentino|2025-04-28T14:24:06+08:00April 28th, 2025|

Industry Insights

More Workers Are Embracing Non-Linear Career Paths: How Outsourced Recruitment Teams Can Navigate This Growing Trend

By Chona Sunico|2025-04-16T11:19:24+08:00April 16th, 2025|

The Future of Transatlantic Trade: Outsourcing in an Era of Uncertainty

By Marc Hidalgo|2025-05-08T15:38:18+08:00April 15th, 2025|

When Ocean Freight Is Unpredictable, Outsourced Track & Trace Becomes Essential

By Jaymee Cichon|2025-05-08T16:22:29+08:00April 15th, 2025|

How Biopharma Companies Can Stay Agile Amid Market Volatility and Scientific Setbacks

By Ana Catalina Paje|2025-04-14T07:48:59+08:00April 14th, 2025|

Offshoring

Specialty Healthcare Call Center Outsourcing to the Philippines: 10 Non-Clinical Roles That Help Improve Patient Experience

By SuperStaff Editorial Board|2024-07-18T15:27:23+08:00March 1st, 2024|

Unique Call Center Philippines Workplace Culture Proving That When It Comes to CX, PH Is Your Best Bet

By |2024-07-12T02:09:21+08:00February 13th, 2024|

Philippines vs. US Call Center Services: Which Customer Service Outsourcing Solution Is Right for Your Business?

By SuperStaff Editorial Board|2024-07-10T23:18:01+08:00January 25th, 2024|

Harness the Philippines’ Potential: The Unofficial Best Country for Outsourcing Virtual Assistants in 2024

By SuperStaff Editorial Board|2024-07-10T23:33:19+08:00January 9th, 2024|

Nearshoring

Unlocking Colombia: Your FAQs on Nearshoring Answered

By SuperStaff Editorial Board|2024-11-25T21:12:05+08:00April 21st, 2024|

Launch Faster Even On A Budget: Why More Fintech Startups Choose Fintech Development Outsourcing to Colombia

By SuperStaff Editorial Board|2024-10-09T07:50:18+08:00April 4th, 2024|

Key Nearshoring and Offshoring Trends to Watch Out for in 2024 and Beyond

By Ann Gelli Tolentino|2025-04-07T09:37:23+08:00March 18th, 2024|

With the Unprecedented Demand for Robotic Process Automation + AI, Recruit RPA Developers from Latin America! Here’s Why

By SuperStaff Editorial Board|2024-07-18T14:23:37+08:00March 13th, 2024|

Artificial Intelligence and Machine Learning

With the Unprecedented Demand for Robotic Process Automation + AI, Recruit RPA Developers from Latin America! Here’s Why

By SuperStaff Editorial Board|2024-07-18T14:23:37+08:00March 13th, 2024|

AI in Latin America: The Roles of Colombia Call Centers in Artificial Intelligence App Development

By SuperStaff Editorial Board|2024-07-12T02:06:10+08:00February 22nd, 2024|

Unraveling the Critical Role of a Data Scientist in Your 2024 AI Development Projects

By SuperStaff Editorial Board|2024-11-25T10:57:50+08:00January 10th, 2024|

Building Your Artificial Intelligence Projects in 2024? Know What AI Support Team You Need

By SuperStaff Editorial Board|2024-07-13T01:35:42+08:00December 22nd, 2023|

Human Interest

Championing Diversity: How Organizations Can Support Women’s Advancement

By Hannah Krisha Tongco|2025-03-28T04:23:05+08:00March 20th, 2025|

Zodiac Signs at Work: What Your Star Sign Says About Your Call Center Personality

By Hannah Krisha Tongco|2025-03-17T06:28:12+08:00March 15th, 2025|

The 3 AM Struggle: Surviving the Graveyard Shift Like a Pro

By Hannah Krisha Tongco|2025-02-28T19:38:00+08:00March 1st, 2025|

Work-From-Home Jobs vs. On-Site vs. Hybrid: Choosing the Setup That Works Best for You

By |2024-08-16T22:22:53+08:00August 16th, 2024|