How to Sound Confident on the Phone (Even When You’re Nervous)
Your voice is your most powerful tool in a ...
Why ‘Human’ Customer Service Still Wins: The Case for People-First Outsourcing
AI has revolutionized customer service, making interactions faster and ...
Hot Coffee, Rousing Karaoke, and Witty Filipinisms: The Unwritten Culture of Filipino Call Centers
Step into a Filipino call center, and you’ll quickly ...
