On March 11, 2020, the World Health Organization (WHO) declared the novel coronavirus or COVID-19 outbreak, as a pandemic. It means that the virus has spread across large regions worldwide. In the United States, President Donald Trump announced a national emergency in the country on March 13th. In response to this declaration, people immediately shifted […]Continue Reading
The rapid spread of COVID-19 has become a global concern, leading many countries to take precautionary measures to curb the spread of the virus. Likewise, businesses are now beginning to feel the impact of this outbreak, with disruptions of “nonessential” business operations, mandates for quarantining and social distancing affecting staff attendance, and more. While these […]Continue Reading
Today, having the best prices in the market is not enough to reel customers in and earn their loyalty. High-quality service is in demand more than ever. In fact, Microsoft’s State of Global Customer Service Report reveals that a global average of 59% of consumers now has a higher expectation of customer service. Significant benefits […]Continue Reading
There’s no shortage of myths circling in any given industry around the globe— it’s no different for outsourcing. Organizations, especially small businesses, typically encounter any number of concerns born out of falsehoods when considering outsourcing. However, more often than not, the criticism comes from an outdated understanding of business process outsourcing (BPO). Not only are […]Continue Reading
Outsourcing is a great investment for start-ups and small businesses. Other than allowing you to save money, it’s also an efficient way to get results while easing your company’s workload. However, enlisting the services of an outsourcing company doesn’t necessarily mean you’re set up for success. The key lies in finding the right outsourcing partner. […]Continue Reading
Outsourcing as an industry has been around for quite some time, as companies have always looked for cost-efficient ways to manage certain business processes off-site. Among the most common services outsourced are customer support, accounting, recruitment, manufacturing, and many more technical roles that can be a time and resource obstacle for growing companies. By taking […]Continue Reading
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