Demystifying Tech Jargons: A Guide To Understanding Tech Terms When Outsourcing

Published: April 18, 2024
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As industries evolve in this digital era, outsourcing has become an increasingly popular strategy for businesses seeking to leverage specialized skills and resources without the financial burden of in-house development. However since the tech outsourcing landscape is highly complex, navigating it may seem daunting, especially for clients who are unfamiliar with the tech words in the industry. 

Terms, such as blockchain, IoT UX, and UI,  tend to confuse business owners and weaken the campaign’s effect— in fact, a recent AdWeek study showed that 88% of B2B decision-makers cite tech jargon as one of the communication barriers that alienate customers.

Understanding unique industry terms isn’t just important for keeping up with trends; it’s about staying competitive. When you fully grasp the nuances of tech jargon, you can communicate your needs to your outsourcing partner.

If you’re having trouble with all the technology terms, you’re not alone — and this guide is here to help. Learn all the technical terms for outsourcing in the infographic below!

tech jargons infographic

12 Essential IT and Tech Jargons for Outsourcing Clients

There are countless words within the outsourcing industry that can easily confuse clients. Here’s a rundown of some technical terms you need to know to navigate the nuanced tech outsourcing landscape

  1. Agile Methodology

Agile Methodology empowers teams to continuously iterate and deliver functional software that incorporates customer feedback throughout development by breaking down projects into small, manageable tasks. For instance, Scrum and Kanban are great examples of agile procedures that, prioritize delivering value to customers efficiently, creating a culture of innovation and continuous improvement.

This approach promotes transparency, teamwork, and customer satisfaction, as teams can quickly adjust priorities and requirements based on their clients’ evolving business needs. For instance, Scrum and Kanban are great examples of agile procedures that prioritize delivering value to customers efficiently, creating a culture of innovation and continuous improvement.

  1. API (Application Programming Interface)

Serving as bridges between different applications, APIs define protocols and outsourcing tools for communication. They facilitate seamless interaction and data exchange across different systems, giving developers endless opportunities to integrate various functions and share data. 

With APIs, businesses can easily automate workflows, access real-time information, and streamline processes, ultimately enhancing efficiency and agility in software development projects. On the flip side, APIs also empower outsourcing clients to make informed decisions about integrating third-party services or developing custom solutions tailored to their business needs.

  1. Back-End Developer 

Back-end developers design, develop, and maintain the infrastructure that supports information storage, retrieval, and processing. They also work with databases, servers, and application logic. 

Leveraging server-side code with programming languages like Python, Java, or Ruby, back-end developers keep the operation and performance of web applications seamless, handling duties such as user authentication, data validation, and server optimization.

  1. Big Data

Big data simply refers to data sets that are so massive and intricate that traditional data processing methods are no longer capable of efficiently collecting, storing, and analyzing them. These data stacks include structured and unstructured data from diverse sources such as social media, sensors, transaction logs, and so much more. 

However, through advanced analytics tools and techniques, businesses can extract valuable insights from big data, uncovering patterns, trends, and correlations that help in strategic decision-making and identify points of improvement.

  1. Blockchain Technology 

Blockchain technology, often regarded as the backbone of cryptocurrencies like Bitcoin, is a ledger system that maintains secure and transparent transactions without mediators. 

Each block in the chain has an exclusive cryptographic hash of the previous one, generating a secure and tamper-resistant record of transactions. Blockchain is also decentralized, enhancing security and transparency and promoting trust among participants without the need for centralized authorities.

Beyond cryptocurrencies, blockchain can be applied in diverse segments, including supply chain management, identity verification, and digital voting, offering innovative solutions to longstanding challenges in data integrity and trust.

  1. Cloud Computing 

Beyond traditional resources like storage and servers, cloud computing encompasses databases, networking, software, and analytics, all delivered as a service. This model allows businesses to scale resources up or down based on demand.

Offering maximum accessibility and convenience, cloud computing allows users to access data from anywhere with an online connection and on a pay-as-you-go basis, eliminating the need for upfront investment.

  1. Cybersecurity

Cybersecurity is a multidimensional discipline that protects computer systems, networks, and data from threats, including unauthorized access, malware, and breaches. It covers a range of measures and practices, from encryption and firewalls to proactive threat detection and incident response protocols. 

It empowers businesses to mitigate risks and protect sensitive information by implementing stringent security technologies, processes, and policies.

  1. DevOps

DevOps promotes collaboration, communication, and shared accountability across the entire software development lifecycle by breaking down walls between development and operations teams.

Automating processes, such as testing, deployment, and infrastructure provisioning, enable companies to achieve faster time-to-market while maintaining high software quality. DevOps also helps identify and address issues promptly with continuous monitoring and feedback loops — ultimately fostering a culture of constant improvement and innovation.

  1. Internet of Things (IoT) 

This complex, interconnected ecosystem spans consumer gadgets such as smart thermostats, wearables, industrial machinery, and autonomous vehicles capable of gathering and sharing data. 

From optimizing nearshore call centers to enhancing healthcare monitoring and improving transportation systems, IoT offers opportunities to streamline operations, improve decision-making, and deliver enhanced experiences for businesses and consumers.

  1. Machine Learning

Machine learning (ML) is an aspect of AI that allows computers to learn from data and improve over time without the need for explicit programming.

With the power of ML, systems analyze vast datasets through algorithms and statistical models to identify patterns and make predictions or decisions. They adapt and evolve as they take in new information. It can be utilized in various applications including personalized recommendations, predictive analytics, autonomous vehicles, and natural language processing.

  1. Scalability

Scalability involves designing systems and implementing technologies that seamlessly scale as needed to keep operations consistent and reliable, regardless of usage. This allows companies to adapt to evolving demands and capitalize on growth opportunities without experiencing drops in service quality or performance bottlenecks. 

Whether hiring back-office outsourcing services to handle user traffic or adding resources to support growing data volumes, scalability is essential to maintain competitiveness in a dynamic market.

  1. UX/UI Design

User Experience (UX) design focuses on understanding the needs and behaviors of users to ensure that interactions with the product are intuitive, efficient, and enjoyable. UX researchers create personas and design wireframes and prototypes to iterate and refine the customer’s journey.

Meanwhile, user interface (UI) design refers to crafting visually appealing and responsive interfaces that align with the brand’s identity and enhance usability. Designers employ typography, color theory, and layout principles to create attractive, easy-to-navigate interfaces. 

UX/UI design is crucial in creating products that meet user expectations, drive engagement, and achieve your business goals.

The Importance of Understanding Tech Jargon

Needless to say, familiarizing yourself with jargon facilitates seamless collaboration, efficient management, and decision-making for the success of your tech projects. Here’s a breakdown of why it’s crucial to understand these words.

  • Effective Communication

Ineffective communication has been found to lead to project failure in 56% of cases.

Fortunately, understanding tech jargon minimizes the risk of misunderstandings, helping you avoid project delays and ensuring alignment between stakeholders. 

Let’s say for example that a client is requesting a “responsive design.”. This means they are expecting their website to adapt seamlessly to different screen sizes. However, without a clear understanding of this term, it could result in an incompatible design, leading to setbacks and a damaged reputation.

  • Project Oversight 

Understanding tech jargon also empowers you to assess project progress, identify potential bottlenecks,  provide informed feedback to the team, and ultimately ensure that deliverables meet expectations and deadlines. 

With a deep understanding of “Scrum methodology” in project management, you can actively participate in sprint planning sessions. What’s more, you can leverage this knowledge in upholding accountability and transparency when it comes to project oversight.

  • Informed Decision-Making 

Decision-making is best done with a nuanced understanding of all moving parts involved in your project. You will inevitably come across tech jargon during the project, so be prepared for it — its success hinges on how well you understand the technical details in which you have the final say.

Being well-versed in tech jargon gives you a distinct advantage when it comes to specifying your business needs. For instance, a client who understands “cloud-native architecture” can easily request cloud-based solutions to improve scalability and reduce infrastructure costs Without a solid understanding of this term, you may struggle to articulate your need. 

  • Risk Management

Effective risk management safeguards organizational assets, preserves reputation, and minimizes financial losses.

Tech jargon gives you the tools to identify and mitigate the risks of integrating different solutions. For instance, knowing a term like “penetration testing” lets you assess the security of your applications, reducing the risk of data breaches and other violations.

  • Strategic Planning

Knowledge of tech jargon is also crucial in leveraging technology to achieve long-term goals for strategic planning. You can align technology initiatives with business objectives to understand where you can mitigate risks, innovate, and facilitate communication across departments. 

Understanding Tech Jargons in Outsourcing: 5 Practical Applications

Outsourcing is becoming increasingly intertwined with technology, making tech jargon increasingly necessary to collaborate with partners and manage projects successfully. Here are some tangible ways these terms can influence outsourcing practices and outcomes.

  1. Contract Negotiations

Understanding technical terminologies in contracts allows you to negotiate favorable terms that align with your goals and mitigate potential risks. For instance, clarity on “data privacy regulations,” especially with outsourcing partnerships, helps you enforce compliance requirements, reducing the likelihood of legal disputes while safeguarding your sensitive information.

  1. Tech Strategy Alignment 

Learning digital transformation concepts and other relevant tech strategies enables you to formulate plans that enhance operational efficiency and ultimately achieve goals. 

For instance, if you aim for a comprehensive digital transformation, you may prioritize outsourcing partnerships that offer expertise in emerging technologies to help modernize your processes and deliver enhanced customer experiences. 

  1. Vendor Evaluation

Vendor evaluation is critical as it lets you assess their expertise and credibility to ensure that the outsourcing partnership is compatible with your needs. Understanding relevant tech concepts and industry practices also allows you to gauge a vendor’s capability to meet project needs and adapt to changing requirements. 

  1. Quality Assurance

Quality assurance (QA) in outsourcing projects is guided by industry standards and best practices to ensure high-quality solutions that align with client expectations. 

When it comes to QA, effective communication and the use of correct terminology are imperative, as they facilitate the early detection of issues and the seamless streamlining of processes.

  1. Resource Allocation

Without understanding your industry’s jargon, you struggle to invest in the right people or equipment and end up wasting precious company resources. The principles behind terms like skill set mapping and workforce optimization help you know where to allocate funds and budget based on project requirements and skill levels. 

For instance, clients familiar with outsourcing jargon understand that leveraging global talent pools and cost-effective resources enhances project efficiency and scalability. This strategic approach to resource allocation ensures that the company adequately equips outsourcing projects with the right expertise and maximizes the value of outsourcing partnerships.

Tech Literacy Empowering Partnerships

Taking the time to learn and understand new terms keeps you in pace with evolving industries and competitors. By embracing tech literacy, you can empower yourself to communicate effectively, make informed decisions, and drive change within your company.

Whether it’s customer service outsourcing in the Philippines, back-office support, or other tech projects,  SuperStaff understands that clear communication and being tech-literate are crucial to success. 

Our comprehensive range of services—including multilingual customer service—and expertise in the complexities of tech-driven environments help our clients achieve their goals confidently and efficiently.

Ready to outsource to the Philippines? Contact us today to learn more about how SuperStaff can elevate your business.


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