Blog Archive

American, European Firms Increasing Nearshore Investment in Colombia

Read about the most pressing trends, market disruptions, technological developments, economic factors, demographic shifts, and ethical considerations shaping the business landscape today.

Featured Article

Customer Experience

The ROI of Customer Experience for Leaders: 5 Formulas Proving CX Is Not Entirely Abstract

By Ana Catalina Paje|2025-03-21T17:58:05+08:00April 17th, 2024|

10 Customer Complaints Destroying Airline Customer Experience and 13 Outsourced Solutions That Can Mitigate CX Impact

By Jaymee Cichon|2024-10-08T20:00:58+08:00February 23rd, 2024|

Easy, Breezy Banking: 5-Step Approach To Elevating the Customer Experience in Banking

By SuperStaff Editorial Board|2025-07-22T14:44:37+08:00February 16th, 2024|

New Year’s Resolutions For Business That Every Customer Success Executive Should Know for 2024

By SuperStaff Editorial Board|2025-07-22T12:19:55+08:00December 31st, 2023|

Ahead of the Curve Trends

Why Exchange Rates Matter When Choosing a BPO Provider

By SuperStaff Editorial Board|2024-11-14T18:27:21+08:00November 14th, 2024|

How to Evaluate BPO Provider Capabilities: A Comprehensive Checklist for Decision-Makers

By SuperStaff Editorial Board|2024-11-08T19:42:25+08:00November 8th, 2024|

From Startups to Enterprises: Case Studies on Customizable Outsourcing Solutions That Adapt to Business Size and Stage

By SuperStaff Editorial Board|2025-07-21T12:49:45+08:00November 5th, 2024|

How a Major Player in the Dental Supply Industry Finds Success By Outsourcing in the Philippines: A Benchmark for BPO Partnership

By Ana Catalina Paje|2025-01-14T09:16:25+08:00November 1st, 2024|

Outsourcing Strategies

The Strategic Advantage: Hiring Filipino Virtual Assistants for Business Growth

By Jaymee Cichon|2025-06-05T15:15:58+08:00May 31st, 2025|

How Bilingual Call Center Services Improve Global Business Expansion

By SuperStaff Editorial Board|2025-06-02T13:30:22+08:00May 31st, 2025|

Top Services Offered by 24/7 Call Centers: A 2025 Guide

By SuperStaff Editorial Board|2025-06-05T15:59:04+08:00May 30th, 2025|

The KPO Boom: Why Businesses Are Outsourcing Expertise

By Ann Gelli Tolentino|2025-05-29T23:00:43+08:00May 29th, 2025|

Industry Insights

How Legal Process Outsourcing (LPO) Can Support Diversity in Law Firms Amid Trump-Era Challenges

By SuperStaff Editorial Board|2025-03-30T22:56:20+08:00March 29th, 2025|

Leveraging Real-Time Data for Business: How Data Science Outsourcing Can Help You Respond to Evolving Customer Preferences

By Hannah Krisha Tongco|2025-03-30T22:59:23+08:00March 29th, 2025|

US Trade War Impact on E-Commerce and Retail: Leveraging Outsourcing as a Strategic Cost-Reduction Measure

By SuperStaff Editorial Board|2025-04-07T09:24:32+08:00March 21st, 2025|

Fast-Food Apps Revolutionizing Drive-Thru Customer Experience

By Matthew Jose Reyes|2025-03-28T06:42:54+08:00March 15th, 2025|

Offshoring

Nearshoring

Nearshoring vs. Reshoring: Which Is the Practical Response to Supply Chain Disruptions?

By SuperStaff Editorial Board|2025-07-22T12:13:16+08:00January 25th, 2023|

Why Nearshoring to Colombia Is an Excellent Strategic Option for US Businesses

By SuperStaff Editorial Board|2024-10-08T20:05:29+08:00September 20th, 2022|