Blog Archive

More Than Just Spanish: How Colombia Trains World-Class Agents for Multilingual Call Center Outsourcing

Read about the most pressing trends, market disruptions, technological developments, economic factors, demographic shifts, and ethical considerations shaping the business landscape today.

Featured Article

Customer Experience

10 Customer Complaints Destroying Airline Customer Experience and 13 Outsourced Solutions That Can Mitigate CX Impact

By Jaymee Cichon|2025-07-23T09:16:15+08:00February 23rd, 2024|

Easy, Breezy Banking: 5-Step Approach To Elevating the Customer Experience in Banking

By SuperStaff Editorial Board|2025-07-22T14:44:37+08:00February 16th, 2024|

New Year’s Resolutions For Business That Every Customer Success Executive Should Know for 2024

By SuperStaff Editorial Board|2025-07-22T12:19:55+08:00December 31st, 2023|

Customer Christmas Wish List That Will Help You Navigate Evolving Consumer Expectations in 2024

By SuperStaff Editorial Board|2025-07-22T12:55:57+08:00December 25th, 2023|

Ahead of the Curve Trends

How to Evaluate BPO Provider Capabilities: A Comprehensive Checklist for Decision-Makers

By SuperStaff Editorial Board|2025-07-23T16:22:48+08:00November 8th, 2024|

From Startups to Enterprises: Case Studies on Customizable Outsourcing Solutions That Adapt to Business Size and Stage

By SuperStaff Editorial Board|2025-07-21T12:49:45+08:00November 5th, 2024|

How a Major Player in the Dental Supply Industry Finds Success By Outsourcing in the Philippines: A Benchmark for BPO Partnership

By Ana Catalina Paje|2025-07-23T17:50:53+08:00November 1st, 2024|

Our ‘Yes Po’ Culture: A Deeper Look Into Filipino Politeness and Its Role in the International Business Landscape

By Hannah Krisha Tongco|2025-07-23T11:21:44+08:00October 30th, 2024|

Outsourcing Strategies

Paralegal Outsourcing Services Made Easy: What You Need to Know

By Ann Gelli Tolentino|2025-07-29T16:54:20+08:00June 30th, 2025|

Beyond Metro Manila: The Rise of Provincial BPO Hubs for Companies Seeking to Outsource to the Philippines

By Lorenzo Ruiz Castro|2025-07-29T16:52:05+08:00June 28th, 2025|

Guide to Building Your Ideal E-Commerce Team: End-to-End Back Office Outsourcing Services for a Seamless Workflow

By Hannah Krisha Tongco|2025-07-29T16:46:54+08:00June 27th, 2025|

Navigating Inflationary Pressures? Discover How Strategic Outsourcing Can Future-Proof Your Business

By EJ Verginisa|2025-07-29T16:23:50+08:00June 25th, 2025|

Industry Insights

How Biopharma Companies Can Stay Agile Amid Market Volatility and Scientific Setbacks

By Ana Catalina Paje|2025-07-24T20:17:27+08:00April 14th, 2025|

Why Financial Institutions Are Revisiting Risk Management and Operational Agility in 2025

By Ana Catalina Paje|2025-07-24T20:17:00+08:00April 12th, 2025|

Leveraging Outsourcing to Enhance Frontline Workforce Retention in Retail

By EJ Verginisa|2025-07-24T20:20:10+08:00April 10th, 2025|

Trump’s Tariffs and the Medical Supply Chain: Can Offshore Teams Keep Healthcare Flowing?

By Ann Gelli Tolentino|2025-07-25T10:26:50+08:00April 10th, 2025|

Offshoring

Nearshoring

Colombia vs Costa Rica for Nearshore Technology Outsourcing: An In-Depth Look at Two of Latin America’s Top Emerging Nearshore Tech Destinations

By SuperStaff Editorial Board|2025-07-22T12:51:15+08:00July 26th, 2023|

Nearshore Software Development Outsourcing to Colombia May Answer U.S. Software Engineer and Software Developer Shortages

By Jaymee Cichon|2025-07-22T12:51:16+08:00July 24th, 2023|

Colombia vs Brazil for Nearshore Tech Outsourcing in Latin America: Which Country Will Emerge On Top?

By SuperStaff Editorial Board|2025-07-22T12:51:19+08:00July 12th, 2023|

Domestic Offshoring, Onshoring, Reshoring, Offshoring, and Nearshoring: A Comparative Look at the Most Strategic Outsourcing Models in the Era of Multiple Market Disruptions

By SuperStaff Editorial Board|2025-07-24T14:36:58+08:00July 5th, 2023|