Hannah Krisha Tongco

About Hannah Krisha Tongco

As a Psychology graduate, Hannah is passionate about people-first content that appeals to the audience’s thoughts and emotions. She keeps up with the latest workplace trends, developments in AI, the Metaverse, and other technological disruptions that may shape the future of the BPO industry.

Beyond English: How Multilingual Customer Support in the Philippines Drives Global Consumer Loyalty

English alone isn’t enough in today’s borderless customer economy. ...

By Hannah Krisha Tongco|2025-06-18T17:29:20+08:00June 18th, 2025|Customer Experience|Comments Off

Empathy-Driven Support: The Human Touch of Filipino Call Center Agents

In an age of chatbots and automation, one quality ...

By Hannah Krisha Tongco|2025-06-18T15:38:57+08:00June 18th, 2025|Customer Experience|Comments Off

The Real Cost of In-House Support vs. Outsourcing Call Center Solutions

Managing customer support in-house might feel like you have ...

By Hannah Krisha Tongco|2025-06-17T14:12:02+08:00June 17th, 2025|Outsourcing Strategies|Comments Off

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