Outsourcing as an industry has been around for quite some time, as companies have always looked for cost-efficient ways to manage certain business processes off-site. Among the most common services outsourced are customer support, accounting, recruitment, manufacturing, and many more technical roles that can be a time and resource obstacle for growing companies. By taking […]

You’ve probably wondered about the same thing as your competitors: Should you do in-house hiring or recruitment process outsourcing (RPO)? While both options have their merits, the decision mainly depends on the scope of the project. But before we get to that, let’s discuss what exactly RPO is and how it works.  Recruitment process outsourcing […]

Back in the day, what probably mattered the most with business owners was marketing their products strategically and coming out with competitively priced items. While these are two incredibly important ingredients to any business today, a third component has been added—and it’s one you shouldn’t skip. It’s none other than customer service. Businesses have become […]

The rapid spread of COVID-19 has become a global concern, leading many countries to take precautionary measures to curb the spread of the virus. Likewise, businesses are now beginning to feel the impact of this outbreak, with disruptions of “nonessential” business operations, mandates for quarantining and social distancing affecting staff attendance, and more. While these […]

Today, having the best prices in the market is not enough to reel customers in and earn their loyalty. High-quality service is in demand more than ever. In fact, Microsoft’s State of Global Customer Service Report reveals that a global average of 59% of consumers now has a higher expectation of customer service. Significant benefits […]

In recent years, especially in light of talent shortages, the recruitment industry has become a more candidate-driven market. In years past, recruiters and staffing agencies held more control during the job application process. Today, candidates have far more power during the hiring process than ever before.   This shift is one of the reasons why understanding […]

Before social media took over the world, customers could only reach out to you—specifically, your customer support agents—with concerns through phone calls, in-person conversations, or later on, via email.  In addition to frustratingly slow response times, another issue with that kind of support was that reasonable grievances would only make it as far as the […]

These days, customers almost exclusively do their research on products or services online. This has lead companies to install live chat software on their websites for immediate engagement options, but this does not mean that phone support has already become an outdated customer support tactic.   Many clients still crave genuine human connection, despite the trend of […]