There’s no shortage of myths circling in any given industry around the globe— it’s no different for outsourcing. Organizations, especially small businesses, typically encounter any number of concerns born out of falsehoods when considering outsourcing. However, more often than not, the criticism comes from an outdated understanding of business process outsourcing (BPO). Not only are […]Continue Reading
Among all departments within a business, the purchasing public continues to hold a company’s customer support teams to the highest of standards. This is even more apparent during the holiday season, when customer service volume increases by 75% while an average of $20 billion worth of items sold online from November and December gets returned […]Continue Reading
Outsourcing is a great investment for start-ups and small businesses. Other than allowing you to save money, it’s also an efficient way to get results while easing your company’s workload. However, enlisting the services of an outsourcing company doesn’t necessarily mean you’re set up for success. The key lies in finding the right outsourcing partner. […]Continue Reading
Outsourcing as an industry has been around for quite some time, as companies have always looked for cost-efficient ways to manage certain business processes off-site. Among the most common services outsourced are customer support, accounting, recruitment, manufacturing, and many more technical roles that can be a time and resource obstacle for growing companies. By taking […]Continue Reading
These days, brand loyalty doesn’t just fall into your lap. As a business, you must work hard to deliver customer support that consistently exceeds expectations. One such expectation is customer support channels that make contacting your business more convenient. It is important to take note that 66% of consumers use at least three different communication […]Continue Reading
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