2020 has been a challenging year for many industries. The COVID-19 pandemic has reshaped people’s lives and how businesses operate. Physical stores closed down while e-commerce rapidly rose. Schools and offices also closed and moved to telecommuting. It is a fact that a new normal has emerged. With 2021 fast approaching, we look at outsourcing trends in this week’s outsourcing roundup.
Picture this: Your business is expanding. Your sales have grown more in the last month than in the previous three quarters of the year. While analyzing your sales data, you stumble upon a gold mine: you discover a growing number of customers from French-speaking areas.
Software outsourcing in the Philippines is expanding as it is no longer known as just a call center hub. The IT-Business Process Management (IT-BPM) industry in the country now provides offshore software development and maintenance services. The industry is equipped with individuals with global certification, highly competitive skills, and knowledge of the sector.