Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

Top 7 Call Center Customer Service Tips You Need to Know

Great customer service isn’t just about being nice—it’s a ...

By Lorenzo Ruiz Castro|2025-07-28T20:25:11+08:00June 19th, 2025|Customer Experience|Comments Off

Choosing the Right Partner: A 2025 Guide to Outsourced Call Center Services

Outsourcing your customer support can help improve service delivery ...

By Lorenzo Ruiz Castro|2025-07-28T20:26:55+08:00June 18th, 2025|Business Process Outsourcing|Comments Off

Call Center Customer Experience: What It Is & How to Boost It

In today’s customer-first economy, the real battleground for brand ...

By Lorenzo Ruiz Castro|2025-07-28T20:22:55+08:00June 18th, 2025|Customer Experience|Comments Off

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