Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

Measuring Success: Key Metrics to Track in Chat Support Outsourcing Services

In today’s fast-paced digital economy, more businesses are doubling ...

By Lorenzo Ruiz Castro|2025-08-08T15:22:07+08:00August 9th, 2025|Outsourcing Strategies|Comments Off

Filipino Call Centers vs. Other Markets: What Sets Them Apart?

In today’s global marketplace, customer service outsourcing has become ...

By Lorenzo Ruiz Castro|2025-08-05T13:35:27+08:00August 5th, 2025|Offshoring, Outsourcing Strategies|Comments Off

Your Brand Is Growing—Now Here’s How to Scale Omnichannel Customer Support Right

Growth is great, but what happens when your customer ...

By Lorenzo Ruiz Castro|2025-08-01T18:16:19+08:00August 4th, 2025|Customer Experience|Comments Off

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