Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

Philippines’ Call Centers Navigate AI Impact on Jobs

The call center industry in the Philippines is going ...

By Lorenzo Ruiz Castro|2025-07-03T17:59:51+08:00July 3rd, 2025|Artificial Intelligence and Machine Learning Solutions|Comments Off

In-Depth Call Center Guide 2025: How to Compare and Choose the Best Provider

Choosing the right call center partner can make or ...

By Lorenzo Ruiz Castro|2025-07-02T13:04:12+08:00July 2nd, 2025|Outsourced Call Center Services|Comments Off

Elevating Patient Experience with Pharmaceutical Call Center Services

Patient experience is no longer just a hospital or ...

By Lorenzo Ruiz Castro|2025-06-30T21:28:20+08:00June 30th, 2025|Industry Knowledge|Comments Off

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