Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

Top 7 Challenges in the Call Center Industry and How To Address Them

The challenges in call center industry are evolving fast ...

By Lorenzo Ruiz Castro|2025-06-27T11:27:09+08:00June 27th, 2025|Industry Knowledge|Comments Off

Outbound Call Center Management: Best Practices For 2025

Reaching out to customers has changed. It's no longer ...

By Lorenzo Ruiz Castro|2025-06-26T17:13:12+08:00June 26th, 2025|Business Process Outsourcing|Comments Off

The Benefits of Outsourcing in Healthcare

Healthcare teams face growing pressure to improve service delivery ...

By Lorenzo Ruiz Castro|2025-06-20T17:44:33+08:00June 22nd, 2025|Specialty Healthcare Outsourcing|Comments Off

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