Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

The Benefits of Outsourcing in Healthcare

Healthcare teams face growing pressure to improve service delivery ...

By Lorenzo Ruiz Castro|2025-06-20T17:44:33+08:00June 22nd, 2025|Specialty Healthcare Outsourcing|Comments Off

Top 7 Call Center Customer Service Tips You Need to Know

Great customer service isn’t just about being nice—it’s a ...

By Lorenzo Ruiz Castro|2025-06-18T17:51:31+08:00June 19th, 2025|Customer Experience|Comments Off

Choosing the Right Partner: A 2025 Guide to Outsourced Call Center Services

Outsourcing your customer support can help improve service delivery ...

By Lorenzo Ruiz Castro|2025-06-18T18:19:48+08:00June 18th, 2025|Business Process Outsourcing|Comments Off

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