Hannah Krisha Tongco

About Hannah Krisha Tongco

As a Psychology graduate, Hannah is passionate about people-first content that appeals to the audience’s thoughts and emotions. She keeps up with the latest workplace trends, developments in AI, the Metaverse, and other technological disruptions that may shape the future of the BPO industry.

Healthcare Crisis in the U.S.: How Outsourcing Can Solve Insurance Delays and Patient Care Challenges

Patients in the U.S. aren’t just battling illness—they’re battling ...

By Hannah Krisha Tongco|2025-07-24T20:06:25+08:00April 7th, 2025|Insider Insights|Comments Off

The Human Touch Isn’t Optional: AI’s Limits in Handling Complex Customer Needs

AI is fast, efficient, and always available—but when emotions ...

By Hannah Krisha Tongco|2025-07-24T21:03:13+08:00April 2nd, 2025|Customer Experience|Comments Off

AI Language Translation Apps vs. Multilingual Support: Why the Human Touch Is Still Essential for Business Communications

In a globalized market, clear communication is everything. One ...

By Hannah Krisha Tongco|2025-07-24T20:56:35+08:00April 2nd, 2025|Customer Experience|Comments Off

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