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In a highly saturated marketplace, innovative campaigns and competitively priced products aren’t enough to stay ahead of the competition. Now that service standards are higher than ever, your ability to provide excellent customer service can also define the success of your business. Gathering information from your customers is essential for your brand’s success. From product […]
Continue ReadingWith volcanic eruptions, bushfire crisis, viral outbreaks, and other natural calamities happening around the world, it’s only logical that you look into your business and devise a plan in case you come face-to-face with a catastrophe. Natural disasters and emergencies are unpredictable and can disrupt your operations. This is where having a business continuity plan […]
Continue ReadingDid you know that those who adopt an omnichannel customer support strategy in their business achieve 91% greater year-over-year customer retention rates versus those who don’t? Consumers value brands that make an effort to give them a seamless experience when interacting with them, and the data proves it. Nailing customer support doesn’t just involve providing quality service […]
Continue ReadingThese days, the quality of products and services just aren’t enough anymore. Customer service has become an essential factor for market success. Going above and beyond with your support can pay off greatly, as data shows that 77% of customers will recommend a brand to their peers after a single positive experience, with 73% remaining […]
Continue ReadingThe outsourcing industry has grown globally, with many businesses relying on third-party providers to take over critical business processes offshore. Outsourcing business processes, specifically customer service, allows you to cut costs, improve overall efficiency, and focus on other key business aspects. To get the results you want and ensure success with your customer service outsourcing, […]
Continue ReadingWith so many things to juggle in their personal and professional lives, your customers are always searching for the easiest way to accomplish their tasks. This includes reaching out to your company if they have concerns with the products or services they’ve ordered from you. Enter, one of their biggest nightmares: calling your customer service […]
Continue ReadingProviding excellent customer service has proven its worth time and again for many businesses. Without a capable customer support team, it would be challenging to address the concerns and issues that consumers face daily. However, there is no exact formula for success when handling escalating volumes of concerned customers. The custom service component of your […]
Continue ReadingYour shop opens at 9 a.m. In a span of 14 hours, only about 50 people visit your store and browse through the shelves, and only half make a purchase. What could be causing this slow pace of business? These are real questions that the science of data analytics and Big Data helps uncover. So, […]
Continue ReadingAs a business, you owe it to your company and customers to hire the best people to attend to your customers’ needs. In this article, we’ll give you a rundown of the skills you need to look for when screening for customer support representative candidates. Your customer service team is just as vital as all […]
Continue ReadingAmong all departments within a business, the purchasing public continues to hold a company’s customer support teams to the highest of standards. This is even more apparent during the holiday season, when customer service volume increases by 75% while an average of $20 billion worth of items sold online from November and December gets returned […]
Continue ReadingOutsourcing as an industry has been around for quite some time, as companies have always looked for cost-efficient ways to manage certain business processes off-site. Among the most common services outsourced are customer support, accounting, recruitment, manufacturing, and many more technical roles that can be a time and resource obstacle for growing companies. By taking […]
Back in the day, what probably mattered the most with business owners was marketing their products strategically and coming out with competitively priced items. While these are two incredibly important ingredients to any business today, a third component has been added—and it’s one you shouldn’t skip. It’s none other than customer service. Businesses have become […]
You’ve probably wondered about the same thing as your competitors: Should you do in-house hiring or recruitment process outsourcing (RPO)? While both options have their merits, the decision mainly depends on the scope of the project. But before we get to that, let’s discuss what exactly RPO is and how it works. Recruitment process outsourcing […]
Today, having the best prices in the market is not enough to reel customers in and earn their loyalty. High-quality service is in demand more than ever. In fact, Microsoft’s State of Global Customer Service Report reveals that a global average of 59% of consumers now has a higher expectation of customer service. Significant benefits […]
Drive your business forward In a study that examined 529 small business owners and their decision to outsource, it was found that 37% of the survey’s total population was already outsourcing for a particular business process while 52% were planning to do so. With the many benefits it has to offer, it’s no surprise that […]
Before social media took over the world, customers could only reach out to you—specifically, your customer support agents—with concerns through phone calls, in-person conversations, or later on, via email. In addition to frustratingly slow response times, another issue with that kind of support was that reasonable grievances would only make it as far as the […]
There are more job openings today than there has been in nearly 20 years. However, most recruiters know that the unemployment rate is below 4%, leaving the battle for talent as one of the most challenging yet essential priorities of a growing business. In today’s blog, we tackle the risks of reactive hiring and the […]
Among all departments within a business, the purchasing public continues to hold a company’s customer support teams to the highest of standards. This is even more apparent during the holiday season, when customer service volume increases by 75% while an average of $20 billion worth of items sold online from November and December gets returned […]
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