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As a business owner, you should know by now that the professionals you require may be different from the candidates available. When it comes to expanding your staff, the widening skills gap can make it difficult for you to acquire top talents. With the fourth industrial revolution at hand, the introduction of technological innovations will […]
Continue ReadingA few years ago, the World Economic Forum released a statistic that shocked corporate industries: five million jobs will be lost to robots by 2020. Since then, the rise of artificial intelligence (AI) in the workplace has only increased, infiltrating the different sectors of companies in various industries. True enough, many menial tasks are now […]
Continue ReadingDoes your business have hard-to-fill positions? Don’t worry; you’re not alone in dealing with this kind of challenge, which can be caused by different reasons. For one, particular positions become hard to fill when the number of similar jobs available outnumbers the amount of people who are looking for that type of work. In the […]
Continue ReadingAs the old saying goes, a team is only as strong as its weakest link. If you’re in the process of building your company, always remember that your business will only be as exceptional as the individuals who operate it. With the recruitment race getting tighter by the minute, you must do everything you can […]
Continue ReadingAs a business, you owe it to your company and customers to hire the best people to attend to your customers’ needs. In this article, we’ll give you a rundown of the skills you need to look for when screening for customer support representative candidates. Your customer service team is just as vital as all […]
Continue ReadingPeter Gasca is an esteemed entrepreneur, advisor, and author of the book One Million Frogs. He recently published a story on INC about past hiring decisions that still haunt him to this day—a story that begins with an alarming line from the brand new driver of their small start-up company, “I quit. I’m in Miami […]
Continue ReadingAs your business grows, so does its operational requirements. Aside from better facilities, you will also need to expand your workforce. You can always hire through your in-house HR team, but another cost-efficient solution you can explore is recruitment process outsourcing (RPO), which is a practice that provides businesses with access to talent that matches […]
Continue ReadingThere’s no shortage of myths circling in any given industry around the globe— it’s no different for outsourcing. Organizations, especially small businesses, typically encounter any number of concerns born out of falsehoods when considering outsourcing. However, more often than not, the criticism comes from an outdated understanding of business process outsourcing (BPO). Not only are […]
Continue ReadingAs the recruitment industry becomes increasingly competitive year after year, it’s becoming more apparent to hiring managers that they need to measure and track recruitment data in order to optimize their results and keeps hiring costs reasonable. In fact, about 70% of hiring managers agree that becoming data-driven is the key to more accurate recruitment tactics and […]
Continue ReadingOver the years, outsourcing has become the norm for many businesses, both large and small. This isn’t surprising to see, considering that outsourced work is undeniably more cost-effective than adding in-house. Companies report between 10% to 25% savings, in part, due to how easy it is to adjust the amount of support they pay for, […]
Continue ReadingOutsourcing as an industry has been around for quite some time, as companies have always looked for cost-efficient ways to manage certain business processes off-site. Among the most common services outsourced are customer support, accounting, recruitment, manufacturing, and many more technical roles that can be a time and resource obstacle for growing companies. By taking […]
Back in the day, what probably mattered the most with business owners was marketing their products strategically and coming out with competitively priced items. While these are two incredibly important ingredients to any business today, a third component has been added—and it’s one you shouldn’t skip. It’s none other than customer service. Businesses have become […]
You’ve probably wondered about the same thing as your competitors: Should you do in-house hiring or recruitment process outsourcing (RPO)? While both options have their merits, the decision mainly depends on the scope of the project. But before we get to that, let’s discuss what exactly RPO is and how it works. Recruitment process outsourcing […]
Today, having the best prices in the market is not enough to reel customers in and earn their loyalty. High-quality service is in demand more than ever. In fact, Microsoft’s State of Global Customer Service Report reveals that a global average of 59% of consumers now has a higher expectation of customer service. Significant benefits […]
Drive your business forward In a study that examined 529 small business owners and their decision to outsource, it was found that 37% of the survey’s total population was already outsourcing for a particular business process while 52% were planning to do so. With the many benefits it has to offer, it’s no surprise that […]
Before social media took over the world, customers could only reach out to you—specifically, your customer support agents—with concerns through phone calls, in-person conversations, or later on, via email. In addition to frustratingly slow response times, another issue with that kind of support was that reasonable grievances would only make it as far as the […]
There are more job openings today than there has been in nearly 20 years. However, most recruiters know that the unemployment rate is below 4%, leaving the battle for talent as one of the most challenging yet essential priorities of a growing business. In today’s blog, we tackle the risks of reactive hiring and the […]
Among all departments within a business, the purchasing public continues to hold a company’s customer support teams to the highest of standards. This is even more apparent during the holiday season, when customer service volume increases by 75% while an average of $20 billion worth of items sold online from November and December gets returned […]
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