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BlogSuperStaff Writer2025-01-07T15:25:36+08:00

Blog Archive

Enhancing Customer Loyalty with Omnichannel Tech Support

Read about the most pressing trends, market disruptions, technological developments, economic factors, demographic shifts, and ethical considerations shaping the business landscape today.

Featured Article

Is the US Economy Going Into a Recession in 2025?: The Role of Outsourcing in Future-Proofing Business Operations

By Hannah Krisha Tongco|April 1st, 2025|

The Future of Outsourcing: Trends to Watch in 2025

By Ann Gelli Tolentino|March 13th, 2025|

2025 B2C Industry Trends: How Outsourcing to a BPO Enhances Personalization at Scale

By Hannah Krisha Tongco|January 24th, 2025|

Customer Experience

Enhancing Customer Loyalty with Omnichannel Tech Support

By mlcruz|2025-06-11T19:53:22+08:00June 12th, 2025|

Top 5 Customer Service Live Chat Software and Tools to Enhance Support

By Marc Hidalgo|2025-06-02T13:33:47+08:00May 31st, 2025|

Boost Customer Satisfaction with Inbound Contact Center Solutions

By Jaymee Cichon|2025-05-29T09:42:14+08:00May 26th, 2025|

Time Zone Differences, Full-Time Coverage: The Power of 24/7 Call Center Service

By Marc Hidalgo|2025-05-29T13:12:17+08:00May 26th, 2025|

Ahead of the Curve Trends

How Social Media Is Changing Customer Service Today

By mlcruz|2025-06-11T19:38:18+08:00June 12th, 2025|

Why English-Only Fails in Business and How Outsourcing Builds Language Inclusivity

By Jaymee Cichon|2025-05-29T12:02:22+08:00May 31st, 2025|

SuperStaff Joins Privacy Awareness Week 2025: Championing Global Privacy in a Borderless Digital Economy

By SuperStaff Editorial Board|2025-05-30T10:42:48+08:00May 29th, 2025|

Non-Voice vs. Voice: Which BPO Roles Are Growing Faster?

By Marc Hidalgo|2025-05-29T22:59:28+08:00May 29th, 2025|

Outsourcing Strategies

Outsourcing as a Solution to Labor Shortages and Business Agility

By mlcruz|2025-06-11T21:31:11+08:00June 12th, 2025|

From Scripts to Smart Systems: How Customer Service Outsourcing Is Evolving Through Automation

By mlcruz|2025-06-11T19:42:57+08:00June 12th, 2025|

With Inflation Rising Again, Can Outsourcing Still Save You Money?

By Jaymee Cichon|2025-06-11T22:57:46+08:00June 5th, 2025|

From Virtual Assistant Services to Accounting: 6 Business Tasks You Should Start Outsourcing Today

By EJ Verginisa|2025-06-04T19:37:18+08:00June 4th, 2025|

Industry Insights

Leverage Travel Call Center Outsourcing for Increased Cost-Effectiveness and Agility Amid Declining US Tourism

By Jaymee Cichon|2025-05-29T13:16:44+08:00June 4th, 2025|

With Trust in the U.S. Medical System Declining, Patient Support Outsourcing for Healthcare Efficiency Is More Crucial Than Ever

By Ann Gelli Tolentino|2025-05-29T11:55:34+08:00June 4th, 2025|

Why the Gig Economy Isn’t the Only Scalable Workforce Model—Outsourcing Is Stronger Than Ever

By SuperStaff Editorial Board|2025-06-11T23:00:30+08:00June 3rd, 2025|

US Summer Shopping Season Is Here: Practical Tips for Utilizing Retail Outsourcing Services To Scale Operations

By Hannah Krisha Tongco|2025-06-11T23:03:00+08:00June 3rd, 2025|

Offshoring

When U.S. Business Policy Shifts Too Fast, Offshore Teams Provide the Steady Hand You Need

By SuperStaff Editorial Board|2025-04-07T14:52:59+08:00April 7th, 2025|

Addressing 9 Common Questions About Outsourcing to Call Centers in the Philippines

By Jaymee Cichon|2024-10-08T19:02:51+08:00April 13th, 2024|

Key Nearshoring and Offshoring Trends to Watch Out for in 2024 and Beyond

By Ann Gelli Tolentino|2025-04-07T09:37:23+08:00March 18th, 2024|

Building Your Real Estate Back-Office Support Team From a Call Center in the Philippines

By SuperStaff Editorial Board|2024-10-08T19:40:58+08:00March 8th, 2024|

Nearshoring

Thinking of Reshoring? Try Nearshoring to Latin America and Gain the Proximity Advantage You Need

By SuperStaff Editorial Board|2025-05-29T13:03:43+08:00May 28th, 2025|

With the Rise of Digital Skills Training in Latin America, Colombia Is Leading the Way in IT Outsourcing

By SuperStaff Editorial Board|2025-05-29T22:39:51+08:00May 18th, 2025|

Balancing the Logistics Tightrope Amid Tariff Hikes: How Nearshoring Helps US Businesses Strengthen Supply Chain Resilience 2025

By SuperStaff Editorial Board|2025-05-29T07:33:39+08:00May 8th, 2025|

What Is Nearshore Outsourcing? How Time Zone Alignment Is Transforming Customer Support

By SuperStaff Editorial Board|2025-05-29T06:21:14+08:00May 5th, 2025|

Artificial Intelligence and Machine Learning

AI Meets Human Touch: How Hybrid Outsourcing Models Are Redefining Customer Support in 2025

By Jaymee Cichon|2025-06-10T19:20:28+08:00June 10th, 2025|

AI in Healthcare Is Booming—Here’s How Outsourcing Keeps You Ahead of the Curve

By SuperStaff Editorial Board|2025-06-03T16:27:24+08:00June 6th, 2025|

Fast-Tracking Your AI Project? Outsourcing AI Training Data Annotation and Human-in-the-Loop Solutions May Be the Answer

By SuperStaff Editorial Board|2025-05-29T05:19:32+08:00May 2nd, 2025|

AI Scribes vs. Outsourced Medical Transcriptionists: Importance of Blending Automation and Human Connection

By EJ Verginisa|2025-05-13T07:47:59+08:00April 30th, 2025|

Human Interest

Organizational Excellence Isn’t Just a Buzzword—It’s a Competitive Advantage in 2025

By Marc Hidalgo|2025-06-10T16:43:52+08:00June 3rd, 2025|

Smooth Radio, Real Talk: How One SuperStaff Agent Is Changing the Tune of Digital Broadcasting

By SuperStaff Editorial Board|2025-06-03T13:32:28+08:00June 3rd, 2025|

Why SuperStaff Goes All Out for Side Hustles: Rino’s Story of Passion, Grit, and Going On-Air

By SuperStaff Editorial Board|2025-05-23T19:05:48+08:00May 20th, 2025|

Empowering Working Students: Creating a Supportive Work Environment for Student Employees

By Matthew Jose Reyes|2025-05-29T22:56:14+08:00April 20th, 2025|