Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

In-Depth Call Center Guide 2025: How to Compare and Choose the Best Provider

Choosing the right call center partner can make or ...

By Lorenzo Ruiz Castro|2025-07-02T13:04:12+08:00July 2nd, 2025|Outsourced Call Center Services|Comments Off

Elevating Patient Experience with Pharmaceutical Call Center Services

Patient experience is no longer just a hospital or ...

By Lorenzo Ruiz Castro|2025-06-30T21:28:20+08:00June 30th, 2025|Industry Knowledge|Comments Off

Serving Cantonese-Speaking Customers? Here’s Why Support Quality Matters

Clear, native-language support is key to customer satisfaction. For ...

By Lorenzo Ruiz Castro|2025-06-30T17:36:29+08:00June 30th, 2025|Multilingual Support|Comments Off