Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

Offshore Multilingual Help Desk Teams: A Must-Have for International E-Commerce and SaaS Companies

Global growth means global support—are you ready to speak ...

By Lorenzo Ruiz Castro|2025-07-24T14:19:36+08:00July 24th, 2025|Offshoring, Technical Support|Comments Off

Call Center Colombia Solutions for Cost-Effective, Bilingual Support

Expanding customer service to reach both English and Spanish-speaking ...

By Lorenzo Ruiz Castro|2025-07-23T10:10:05+08:00July 23rd, 2025|Colombian Nearshoring|Comments Off

When AI Can’t Do It All: Why Outsourced Teams Still Power the Human Side of Customer Experience

In the race to streamline operations and improve efficiency, ...

By Lorenzo Ruiz Castro|2025-07-22T13:28:39+08:00July 22nd, 2025|Customer Experience|Comments Off

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