Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

Skilled, Scalable, and Service-Oriented: How the Philippines Delivers Offshore Outsourcing Benefits Across Industries

For years, the Philippines has been known as the ...

By Lorenzo Ruiz Castro|2025-08-26T20:22:27+08:00August 26th, 2025|Industry Knowledge, Offshoring|Comments Off

Improving Sales and Follow-Ups With an Outgoing Call Center

Reaching the right people at the right time can ...

By Lorenzo Ruiz Castro|2025-08-22T13:58:38+08:00August 22nd, 2025|Customer Experience|Comments Off

Your Ultimate Guide to Choosing the Right Customer Service Metrics for Your Business Goals

Not all customer service metrics are created equal—especially when ...

By Lorenzo Ruiz Castro|2025-08-15T18:03:54+08:00August 17th, 2025|Customer Experience, Insider Insights, Outsourcing Strategies|Comments Off

Previous 123 Next