Interactive customer service is not merely for in-person transactions anymore. Everyone with eyes can see that because digital business is on the rise, customer engagement practices will need to adapt to the digital age of commerce.  Finding ways to personalize and give that friendly and sincere touch to your customers is a must. With many companies only electronically operational during the COVID-19 pandemic, this puts an added emphasis on your ability to adjust to meeting and exceeding your customers’ needs as online demand increases.

Looking Over The Stats  

The consumer electronics niche has always been one of the most demanding industries to compete in. With the new technology landscape formed in response to the pandemic, it is easy to see why. Managing customer experience via multiple touchpoints has been a significant driver in the success or failure of companies, regardless of the industry, but especially in a market as saturated as consumer electronics.

  • The U.S. consumer electronics and appliance rental industry has reached over 6 billion.
  • Smartphone owners rose from 35% of U.S. adults in 2011 to 64% in 2015.
  • Smartphone purchases increased between the first quarter of 2015 and 2016 as the market became more diverse.
  • Between 2015 and 2016, the global consumer wearable electronic device market is expected to grow by 18.4%.
  • The number of connected TVs in U.S. households will more than double between 2015 and 2020, from 415 million to 876 million.
  • The global 3D gaming market should see a compound annual growth rate of 14.2% from 2014 to 2020.

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So what is next for Electronic Consumer Care in 2020 and Beyond

Typically, Consumer Electronic firms specialize in innovation as it relates to either being first to the market or in how to produce goods en masse in order to drive down overhead.  One way or the other, it is of vital importance that all of the company’s key resources be focused on innovating.  However, as customers continue to be inundated with options, you’ll need to ensure that while you’re busy with your firm’s core competencies, that your customer engagement policies still allow for a high level of customer retention.  And this is where a customer experience partner can come in handy.  With over a decade of experience in outsourcing, SuperStaff has a team of experts that can engage your customers to ensure that they are satisfied with your products and services. Having a remote team with SuperStaff is sure to leave your customers with a lasting impression.

Here are a few of the essential roles SuperStaff can provide you with for your consumer electronic business needs.

  • Tech Support
  • Customer Care
  • Billing, Retention, and Collection
  • Online Engagement
  • Sales, Cross-selling, Up-selling
  • Customer Loyalty Management
  • Back Office Service

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Four Big Reasons Why You Should Revisit Your Customer Service Strategy

  • Businesses that don’t pay attention to poor customer service are going to struggle in 2020.
  • World-class customer service increases customer loyalty and customer retention rates. Thus, improving your customer reviews and ratings.
  • Exceptional customer service training is a game-changer for both small business owners/enterprises.
  • Top-notch customer service skills will be invaluable to customer support managers.

Get Your Free Consultation With SuperStaff Today

2020 is happening and fast. Pivotal changes are happening in every industry and market as we speak. Don’t get left in the dust.

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