Outsourcing Trends

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

More Than Just Spanish: How Colombia Trains World-Class Agents for Multilingual Call Center Outsourcing
When most business leaders think of Colombia’s call center industry, they immediately associate it with Spanish-speaking markets. While that reputation is well deserved, it tells only half the story. Colombia has quietly built a ...
Reaching Chinese-Speaking Clients With Customer Service in Mandarin
More global brands are recognizing the power of language when it comes to building trust. As China continues to influence the global economy, businesses that can communicate directly with Mandarin-speaking clients gain a competitive ...
Beyond Accuracy: Choosing a Medical Transcription Service Provider That Delivers
Healthcare professionals depend on accurate documentation to ensure patient safety, streamline workflows, and stay compliant with industry standards. While accuracy is a basic requirement, it’s only the starting point. A reliable medical transcription service ...

17November 2023

Fair BPO Pricing Models: A Win-Win Approach for Clients and Providers

SuperStaff Editorial Board2025-07-23T10:54:02+08:00Outsourcing Strategies, Outsourcing Trends|

Business process outsourcing (BPO) has become integral to modern business operations, allowing companies to focus on their primary operations ...

15November 2023

Breaking Down the Numbers: Economic Impact of BPO Industry in the Philippines

SuperStaff Editorial Board2025-07-22T12:17:36+08:00Outsourced Call Center Services, Outsourcing Trends|

In the dynamic global business landscape, the Philippines is a powerhouse in the business process outsourcing (BPO) ...

11October 2023

The Future of Tech Support and Help Desk: What C-Suites Need to Know About the Latest Global Industry Trends

Billy Samonte2025-07-22T12:20:23+08:00Insider Insights, Outsourced Customer Service, Outsourcing Trends, Technical Support|

Technical support was already essential to a company’s operations before the pandemic, helping ensure the smooth running of its ...

Previous 123 Next