Outsourcing Trends

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

More Than Just Spanish: How Colombia Trains World-Class Agents for Multilingual Call Center Outsourcing
When most business leaders think of Colombia’s call center industry, they immediately associate it with Spanish-speaking markets. While that reputation is well deserved, it tells only half the story. Colombia has quietly built a ...
Reaching Chinese-Speaking Clients With Customer Service in Mandarin
More global brands are recognizing the power of language when it comes to building trust. As China continues to influence the global economy, businesses that can communicate directly with Mandarin-speaking clients gain a competitive ...
Beyond Accuracy: Choosing a Medical Transcription Service Provider That Delivers
Healthcare professionals depend on accurate documentation to ensure patient safety, streamline workflows, and stay compliant with industry standards. While accuracy is a basic requirement, it’s only the starting point. A reliable medical transcription service ...

28April 2023

Signs You Need To Outsource After-Hour Calls to BPO Customer Support Representatives

Jaymee Cichon2025-07-23T17:57:12+08:00Business Process Outsourcing, Outsourced Call Center Services, Outsourced Customer Service, Outsourcing Strategies, Outsourcing Trends|

Consumers nowadays prefer on-demand availability, especially from customer service hotlines. They expect customer support to attend to them 24/7. ...

11March 2023

5 Reasons Why Partnering With a Call Center in the Philippines is the Best Strategy As Odds of US Recession Looms

SuperStaff Editorial Board2025-07-22T12:55:50+08:00Offshoring, Outsourcing Trends, Philippine Call Centers|

Despite reports showing a surprisingly stable economy, over half (58%) of National Association for Business Economics (NABE) economists predict ...

1March 2023

All the Latest Developments in the Philippine Call Center Industry in 2023

SuperStaff Editorial Board2025-07-14T16:49:13+08:00Outsourcing Trends|

For many businesses around the world, the Philippines remains the top outsourcing destination of choice for customer service. When ...

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