Business Process Outsourcing

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

The Logistics Edge: How Colombia Supports E-Commerce Outsourcing Beyond Customer Service
Colombia has long been recognized for its customer service talent, but it’s quickly becoming the hidden powerhouse fueling e-commerce outsourcing far beyond call centers. As global online retail surges, companies face mounting pressure to ...
Behind Every Great Product: The Role of Back-Office Support in Product Development Services
Every successful product story starts with more than just the design team. Behind every breakthrough idea, there is a complex system of processes, data, and operations quietly working to keep development on track. While ...
From Wage Advantage to Value Advantage: What the Average Salary in the Philippines Really Means for Outsourcing
For years, the average wage in the Philippines has been one of the most discussed factors driving the outsourcing industry. Companies around the world, especially in the United States, have looked at the Philippines ...

20April 2025

The Impact of the Trump Administration on SMEs: Role of Marketing Outsourcing for Startups and SMEs

Lorenzo Ruiz Castro2025-07-25T10:01:47+08:00Business Process Outsourcing, Outsourced Call Center Services, Outsourced Customer Service, Uncategorized|

New policies. Old pressures. Same question: how can SMEs stay competitive? With the Trump administration returning to power, small ...

19April 2025

From Tweets to Tickets: How Social Media is Reshaping Customer Service Expectations

Chona Sunico2025-07-25T10:01:19+08:00Business Process Outsourcing, Outsourced Call Center Services, Outsourced Customer Service, Uncategorized|

A single tweet can now spiral into a global case study in customer care. Social media has transformed support ...

18April 2025

Helpdesk to Cybersecurity: A Breakdown of IT Functions You Can Outsource Today

Ann Gelli Tolentino2025-07-25T10:10:21+08:00Business Process Outsourcing, Customer Experience, Technical Support, Uncategorized|

Tech moves fast. But the right support lets your business move faster. From resolving everyday glitches to guarding against ...

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