30November 2023
The Power of a Specialized Call Center Agent: Enhancing Customer Experience
Every customer touchpoint matters, from the first “hello” to the final “goodbye.” Brands must be able to address customers' ...
15November 2023
Breaking Down the Numbers: Economic Impact of BPO Industry in the Philippines
In the dynamic global business landscape, the Philippines is a powerhouse in the business process outsourcing (BPO) ...
21September 2023
Redefining Customer Experience With Human-Centered AI Touch Points
The emergence of artificial intelligence (AI) has taken the business world by storm. Today, more companies seek ways to ...
