Philippine Call Centers

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Surviving Layoffs in Logistics and E-Commerce: The Outsourcing Advantage
Layoffs are difficult, but many logistics and e-commerce companies are now facing this reality due to changing market conditions and increased operating costs. Fewer employees often mean slower order fulfillment, more customer complaints, and ...
The Smart CFO’s Guide to Financial Reporting: Why Outsourcing Makes Sense
Financial reporting plays a central role in how companies track performance, meet compliance standards, and plan for growth. But for CFOs, managing this process internally can become overwhelming—especially when combined with broader responsibilities like ...
Outsourcing for the 4-Day Workweek: How Strategic Partnerships Make Flex Schedules Possible
The 4-day workweek is no longer a radical idea—it’s becoming a competitive advantage. From global pilot programs to small business experiments, reduced-hour models are gaining traction as a way to attract top talent, reduce ...

11March 2024

Working With Filipinos? Understand Your Workforce Better With These 32 Filipinisms Unique to Call Centers in the Philippines

Hannah Krisha Tongco2025-03-03T09:45:32+08:00Human Interest, Outsourced Call Center Services, Outsourcing Strategies, Philippine Call Centers|

Let’s face it: diversity and inclusion matters in today’s workplace. By bringing together people from different backgrounds and walks ...

8March 2024

Building Your Real Estate Back-Office Support Team From a Call Center in the Philippines

SuperStaff Editorial Board2024-10-08T19:40:58+08:00Industry Knowledge, Offshoring, Philippine Call Centers|

The real estate industry faces a challenging transition period, from dealing with rising inflation and lower consumer spending to ...

1March 2024

Specialty Healthcare Call Center Outsourcing to the Philippines: 10 Non-Clinical Roles That Help Improve Patient Experience

SuperStaff Editorial Board2024-07-18T15:27:23+08:00Offshoring, Outsourced Call Center Services, Outsourcing Strategies, Philippine Call Centers|

Today’s healthcare providers are rightfully concerned about patient experience, seeking to provide the best possible care for those who ...

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