Customer Experience Archives

From Talent Pipeline to Business Continuity: Nearshore BPO in Colombia Explained
Colombia has emerged as more than just an outsourcing alternative—it’s fast becoming a cornerstone of the global nearshore BPO landscape. Once overshadowed by more established markets, the country is now drawing attention from U.S. ...
Thinking of Outsourcing? Why Outsource to the Philippines Works
Business leaders often look for practical ways to reduce costs, access skilled talent, and streamline operations. One proven method is outsourcing. Among the many destinations offering support services, the Philippines consistently stands out. From ...
Nearshoring for Manufacturers: How Colombian Back-Office Solutions Strengthen Manufacturing Operations
Global manufacturing is under pressure like never before. Rising production costs, fragile supply chains, and persistent labor shortages are forcing companies to rethink how they manage day-to-day operations. For many, the answer lies in ...

26May 2025

Customer Success vs. Customer Experience: Rethinking NPS, CSAT, and the Metrics That Truly Matter for CX Success in 2025

Lorenzo Ruiz Castro2025-07-29T13:57:43+08:00Customer Experience|

An NPS of 80 won’t save you if your churn is spiking and customers are quietly leaving after one ...

21May 2025

24/7 Support, Zero Burnout: The Offshore CX Model That Actually Works

SuperStaff Editorial Board2025-07-29T14:57:58+08:00Customer Experience|

There’s a long-standing assumption in business circles that offering 24/7 customer service inevitably leads to overworked agents, subpar performance, ...

5May 2025

US vs. Philippine Call Centers Under Trump: A Guide to Navigating CX Strategy Amid Uncertainty

SuperStaff Editorial Board2025-07-25T15:36:12+08:00Customer Experience|

In today’s high-pressure business environment, delivering consistent, high-quality customer service is non-negotiable—but political shifts are making that mission more ...

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Customer Experience

From Talent Pipeline to Business Continuity: Nearshore BPO in Colombia Explained

Thinking of Outsourcing? Why Outsource to the Philippines Works

Nearshoring for Manufacturers: How Colombian Back-Office Solutions Strengthen Manufacturing Operations

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