Customer Experience

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Resilience Over Resignation: How Colombia’s Nearshore Talent Counters Workforce Cracking
Businesses across the globe are experiencing cracks in their workforce. Burnout, quiet quitting, and mass resignations are no longer isolated events but ongoing realities that threaten operations. Leaders at small and midmarket companies are ...
The Nearshore Advantage: Customer Service in Property Management Beyond Traditional Boundaries
Rising tenant expectations and intensifying market competition are reshaping the way companies approach customer service in property management. Tenants today demand more than just a place to live or work; they expect timely responses, ...
How BPO for Real Estate Boosts Efficiency and Sales
The real estate industry moves fast. Listings change daily, client inquiries come in at all hours, and transactions require careful attention to detail. Managing all of these tasks in-house can take away valuable time ...

14April 2025

Conversational Commerce: How AI + Outsourcing Improve Shopping Experiences

Hannah Krisha Tongco2025-07-24T20:15:43+08:00Customer Experience|

We’ve all been there—frustrated by long wait times, robotic responses, or a chatbot that just doesn’t “get it.” Nothing ...

8April 2025

Navigating the New Retail Landscape: Embracing Pragmatic Consumer Preferences

SuperStaff Editorial Board2025-07-24T20:19:02+08:00Customer Experience|

Consumers aren’t just shopping differently — they’re thinking differently. In a post-pandemic world shaped by inflation, economic jitters, and ...

2April 2025

The Human Touch Isn’t Optional: AI’s Limits in Handling Complex Customer Needs

Hannah Krisha Tongco2025-07-24T21:03:13+08:00Customer Experience|

AI is fast, efficient, and always available—but when emotions run high, it often falls short. Businesses worldwide have turned ...

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