Customer Experience

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Resilience Over Resignation: How Colombia’s Nearshore Talent Counters Workforce Cracking
Businesses across the globe are experiencing cracks in their workforce. Burnout, quiet quitting, and mass resignations are no longer isolated events but ongoing realities that threaten operations. Leaders at small and midmarket companies are ...
The Nearshore Advantage: Customer Service in Property Management Beyond Traditional Boundaries
Rising tenant expectations and intensifying market competition are reshaping the way companies approach customer service in property management. Tenants today demand more than just a place to live or work; they expect timely responses, ...
How BPO for Real Estate Boosts Efficiency and Sales
The real estate industry moves fast. Listings change daily, client inquiries come in at all hours, and transactions require careful attention to detail. Managing all of these tasks in-house can take away valuable time ...

26February 2025

How to Sound Confident on the Phone (Even When You’re Nervous)

SuperStaff Editorial Board2025-07-18T15:09:13+08:00Customer Experience|

Your voice is your most powerful tool in a customer service conversation, but when nerves take over, confidence can ...

22February 2025

Why ‘Human’ Customer Service Still Wins: The Case for People-First Outsourcing

SuperStaff Editorial Board2025-07-18T15:06:46+08:00Customer Experience|

AI has revolutionized customer service, making interactions faster and more efficient. Despite all the advancements, one thing remains unchanged: ...

23December 2024

Training the Next Generation of CX Leaders: Inside a BPO’s Employee Development Programs

SuperStaff Editorial Board2025-07-18T15:15:31+08:00Customer Experience|

The customer experience (CX) landscape is rapidly growing and evolving in the modern age. Alongside the rising demand for ...

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