Customer Experience

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Customer Support Without the Jet Lag: How Nearshoring to Colombia Improves Responsiveness
Jet lag slows people down, but it shouldn’t slow your customer service. Today’s customers expect answers now, not tomorrow. Whether they’re dealing with a product issue, asking about a bill, or needing urgent support, ...
Behind Every Breakthrough: The Role of Pharmaceutical Support Services in Clinical Trials
Every life-saving drug begins as a hypothesis—but getting from lab to launch is a long, complex journey. Clinical trials are where that journey becomes real, transforming theories into treatments that can change—and even save—lives. ...
From Medellin to the Boardroom: How Colombia Is Powering Strategic Outsourcing
Colombia’s outsourcing sector has quietly evolved from transactional support to transformative strategy. What was once viewed as a budget-friendly labor market has matured into something much more dynamic. Cities like Medellin are leading this ...

20June 2024

Invest in CX Strategy: Why Designing CX ROI Model Matters

SuperStaff Editorial Board2025-07-22T14:39:58+08:00Customer Experience, Insider Insights|

Remember, the journey towards exceptional customer experiences begins with a well-designed CX ROI model. The logic behind customer experience ...

5June 2024

What’s New in the Travel Industry? Impact of Biden-Harris Automatic Airline Refunds on Customer Experience

Ana Catalina Paje2025-07-23T16:35:42+08:00Customer Experience, Industry Knowledge|

On April 24, 2024, the U.S. Department of Tourism unveiled an exciting new regulation mandating automatic refunds for airline ...

2May 2024

Customer-Centric Banking: Outsourcing Customer Service for Building Trust and Loyalty in Financial Institutions

SuperStaff Editorial Board2025-07-22T14:44:15+08:00Business Process Outsourcing, Customer Experience, Outsourced Customer Service|

As consumer expectations evolve, banking has become more digital and cutting-edge, but at its core, what really fuels success ...

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