Customer Experience

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

How Staff Leasing Philippines Helps You Scale Efficiently
Building a strong team doesn’t always require hiring full-time employees on-site. For many companies, staff leasing in the Philippines has become a practical solution to scale without increasing costs or losing control of operations. ...
Why Call Center Bilingual Spanish Agents Are in High Demand
More businesses are expanding their customer support efforts to better serve a global audience. One major area of focus is language. As the Spanish-speaking population continues to grow, companies are placing greater importance on ...
Government Support and Incentives for Tech Outsourcing in Colombia
More businesses are choosing Colombia for outsourcing, especially in the tech sector. The country offers growing infrastructure, a skilled workforce, and strong government backing. One of the biggest attractions is the range of outsourcing ...

19April 2024

Understanding Customer Expectations in Transport and Logistics: How Smaller Firms Can Reinvent Their CX Strategy Through Outsourcing

SuperStaff Editorial Board2025-07-22T14:41:28+08:00Customer Experience, Logistics Solutions|

Managing customer expectations is a necessity in the transport and logistics industry. As consumer demand increases, firms must scale ...

17April 2024

The ROI of Customer Experience for Leaders: 5 Formulas Proving CX Is Not Entirely Abstract

Ana Catalina Paje2025-07-24T14:52:21+08:00Customer Experience|

Since ROI from sales and marketing is readily measurable, it often takes center stage when measuring business success. But ...

23February 2024

10 Customer Complaints Destroying Airline Customer Experience and 13 Outsourced Solutions That Can Mitigate CX Impact

Jaymee Cichon2025-07-23T09:16:15+08:00Back Office Support, Customer Experience, Industry Knowledge|

The challenge many airlines face today is finding out how to provide a top-notch customer experience (CX) even as ...

Previous 192021 Next