Customer Experience

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Is LATAM Nearshore the Future of Outsourcing? Here’s What You Need to Know
Businesses are expanding into new regions to lower costs and stay competitive. LATAM outsourcing is becoming a reliable option for companies that want skilled talent and better customer support without moving operations too far. ...
Call Center Pricing Breakdown: Per Hour, Per Call, or Per Minute?
For many companies, outsourcing customer service is a practical way to improve efficiency and reduce operating costs. But to make outsourcing work, decision-makers must understand one important factor: call center pricing. Different pricing models ...
Tech Nearshoring: Colombia as a Latin American Hub
Global businesses are always looking for smarter ways to build, manage, and grow their tech teams. One of the most efficient models today is nearshoring. With its growing tech talent, excellent infrastructure, and strong ...

16February 2024

Easy, Breezy Banking: 5-Step Approach To Elevating the Customer Experience in Banking

SuperStaff Editorial Board2025-07-22T14:44:37+08:00Customer Experience|

Let's be honest: banking can be a tedious errand. Whether stuck in line at the bank or playing phone ...

31December 2023

New Year’s Resolutions For Business That Every Customer Success Executive Should Know for 2024

SuperStaff Editorial Board2025-07-22T12:19:55+08:00Business Process Outsourcing, Customer Experience|

As 2023 ends and a new year begins, now is the perfect time for C-suites to look back at ...

25December 2023

Customer Christmas Wish List That Will Help You Navigate Evolving Consumer Expectations in 2024

SuperStaff Editorial Board2025-07-22T12:55:57+08:00Customer Experience, Outsourced Customer Service|

The most wonderful time of the year is here – it’s both a busy shopping season for consumers and ...

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