Customer Experience

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Why It’s Important to Calculate Cost Per Call Before You Outsource
Every customer service operation comes with a cost. But not all businesses know exactly how much they spend per customer interaction. Before outsourcing your support functions, one of the smartest steps is to calculate ...
Why Starting Small Works: Outsourcing Best Practices for Piloting Nearshore Operations in Colombia
Even the most ambitious companies rarely dive headfirst into a new international market. Instead, they begin with small pilot programs—controlled, low-risk initiatives that allow them to test the waters before committing fully. This approach ...
Top Call Center in the Philippines: What Sets It Apart
Outsourcing customer support is a widely adopted strategy among global companies. But while there are many destinations to choose from, the Philippines continues to lead the way. Known for its skilled professionals and service-focused ...

18June 2025

Empathy-Driven Support: The Human Touch of Filipino Call Center Agents

Hannah Krisha Tongco2025-07-28T20:21:44+08:00Customer Experience|

In an age of chatbots and automation, one quality continues to set exceptional customer service apart: empathy. While AI ...

17June 2025

What Is the 80 20 Rule in Cold Calling and How to Use It?

SuperStaff Editorial Board2025-07-28T20:19:25+08:00Customer Experience|

Cold calling is far from dead. In today’s crowded B2B landscape, it remains one of the most direct ways ...

16June 2025

From Reactive to Predictive: How Outsourcing Partners Are Using AI Driven Customer Insights for Proactive CX

SuperStaff Editorial Board2025-07-28T19:24:45+08:00Customer Experience|

The CX battlefield has shifted from resolving issues to anticipating them. Gone are the days when customer experience meant ...

Previous 567 Next