Customer Experience Archives

Onshore vs Offshore Outsourcing: Debunking Common Myths and Misconceptions
Many executives still make outsourcing decisions based on outdated assumptions, often relying on hearsay rather than hard evidence. This approach can limit opportunities and prevent companies from fully leveraging the benefits of outsourcing. The ...
Why It’s Important to Calculate Cost Per Call Before You Outsource
Every customer service operation comes with a cost. But not all businesses know exactly how much they spend per customer interaction. Before outsourcing your support functions, one of the smartest steps is to calculate ...
Why Starting Small Works: Outsourcing Best Practices for Piloting Nearshore Operations in Colombia
Even the most ambitious companies rarely dive headfirst into a new international market. Instead, they begin with small pilot programs—controlled, low-risk initiatives that allow them to test the waters before committing fully. This approach ...