Customer Experience Archives

Why Korean Brands Hire Remote Online Research Assistants
Korean companies are moving fast in areas like e-commerce, tech, manufacturing, and digital services. As they grow, so does the need for better research support. But hiring full-time, in-house researchers can be expensive and ...
Thailand and Cambodia Conflict 2025: Impact on the US Travel Industry and How Outsourcing Mitigates the Effects
Tensions are once again simmering at the Thailand-Cambodia border, drawing global attention—and concern—from the travel industry. The Thailand and Cambodia conflict 2025 has reignited territorial disputes near the Preah Vihear Temple region, leading to ...
Remote IT Support Service for 24/7 Technical Help
Technical problems don’t follow a 9-to-5 schedule. Whether it’s a login error at midnight or a server crash before sunrise, businesses need tech support that works around the clock. This is where a remote ...

21May 2025

24/7 Support, Zero Burnout: The Offshore CX Model That Actually Works

SuperStaff Editorial Board2025-07-29T14:57:58+08:00Customer Experience|

There’s a long-standing assumption in business circles that offering 24/7 customer service inevitably leads to overworked agents, subpar performance, ...

5May 2025

US vs. Philippine Call Centers Under Trump: A Guide to Navigating CX Strategy Amid Uncertainty

SuperStaff Editorial Board2025-07-25T15:36:12+08:00Customer Experience|

In today’s high-pressure business environment, delivering consistent, high-quality customer service is non-negotiable—but political shifts are making that mission more ...

5May 2025