info@superstaff.com

info@superstaff.com

Outsourced Customer Service

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Nearshoring and Onshoring Are Shaping Manufacturing Trends 2025
Higher freight costs and frequent poGlobal supply chains are be restructured. Ongoing trade disruptions, rising shipping costs, and shifting labor markets are pushing companies to rethink where and how they operate. Many are now ...
From Reactive to Predictive: How Outsourcing Partners Are Using AI Driven Customer Insights for Proactive CX
The CX battlefield has shifted from resolving issues to anticipating them. Gone are the days when customer experience meant waiting for complaints, then scrambling to make things right. In today’s experience-driven economy, where loyalty ...
Windows 10 End-of-Life: Why Small Businesses Need Managed IT Support Now
Microsoft will officially end support for Windows 10 in October 2025. This means millions of devices running Windows 10 will no longer receive security updates, bug fixes, or technical help from Microsoft. For many ...

25December 2023

Customer Christmas Wish List That Will Help You Navigate Evolving Consumer Expectations in 2024

SuperStaff Editorial Board2024-07-18T11:57:56+08:00Customer Experience, Outsourced Customer Service|

The most wonderful time of the year is here – it’s both a busy shopping season for consumers and ...

19December 2023

Top 7 Customer Service Trends in 2024 Guiding Your Strategy All Year Round

SuperStaff Editorial Board2024-10-08T20:49:48+08:00Outsourced Customer Service, Insider Insights|

Customer service has always been essential to business but has become more critical post-pandemic. In the competitive modern landscape, ...

18December 2023

Building Customer Loyalty in 2024: The Crucial Role of Customer Service in Subscription-Based Products

Jaymee Cichon2024-07-29T15:58:20+08:00Industry Knowledge, Outsourced Call Center Services, Outsourced Customer Service|

In April 2023, Twitter's CEO Elon Musk transformed the social networking site's "blue check" from a badge for VIP ...

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