Outsourced Customer Service

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Crucial Checks Before You Outsource Insurance Claims: Lessons from Recent Compliance Failures
Insurance claims outsourcing can help you cut costs, speed up turnaround times, and free up your internal teams to focus on higher-value tasks. But without the right partner, this smart move can quickly backfire. ...
What Is the 80 20 Rule in Cold Calling and How to Use It?
Cold calling is far from dead. In today’s crowded B2B landscape, it remains one of the most direct ways to spark conversations with decision-makers. But as more companies compete for the same sliver of ...
Cost-Effective Legal Solutions: The Case for Remote Legal Professionals
Legal teams are under pressure to deliver results while keeping costs manageable. Instead of adding full-time staff or overloading existing teams, many firms are choosing remote legal services to maintain productivity and reduce spending. ...

10July 2023

Medical Call Center Services That Are Pivotal for the Healthcare Industry

Jaymee Cichon2024-07-13T03:13:34+08:00Outsourced Customer Service, Industry Knowledge, Specialty Healthcare Outsourcing|

The healthcare industry spends millions every year upgrading its amenities, equipment, and medical staff training to stay competitive. However, ...

8June 2023

What Are the Consumer Electronics Customer Support Services Provided By a Call Center?

SuperStaff Editorial Board2024-08-21T09:25:53+08:00Outsourced Customer Service, Industry Knowledge, Outsourced Call Center Services, Philippine Call Centers|

There’s one thing you should know about the consumer electronics industry: It’s constantly evolving. And today, electronic devices have ...

7June 2023

Outsourcing Customer Service: A Labor Shortage Solution

Ann Gelli Tolentino2024-11-25T21:10:07+08:00Outsourced Customer Service, Outsourcing Strategies|

The current labor shortage has brought challenges that businesses face globally. Recruiting top talent is increasingly difficult. Korn Ferry ...

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